Qishanda Strother
Atlanta
Summary
Restaurant operations leader with 7+ years driving high-volume food service excellence in fast-paced environments. Proven track record of managing restaurant operations, developing teams, enforcing food safety standards, optimizing service quality, and boosting profitability. Skilled at coaching staff, managing inventory and P&L tasks, and enhancing guest experiences from kitchen to dining room. Adept at owning daily operations while maintaining the highest standards of hospitality and team performance.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Operations Manager
The Shroom Stop Restaurant
Atlanta
03.2023 - 12.2025
- Directed full-scope restaurant operations, ensuring seamless coordination between kitchen and front-of-house teams.
- Trained and coached staff to elevate service standards and food safety compliance.
- Managed scheduling, inventory and vendor relations.
- Responded to guest and employee concerns with urgency to maintain service excellence and team morale.
- Implemented health and safety protocols to comply with regulations.
- Led onboarding and continuous performance development for team members.
- Assisted in budgeting and cost control efforts for operational efficiency.
Restaurant Manager
Bar Vegan
Atlanta
05.2021 - 09.2023
- Oversaw dining room and kitchen operations, consistently delivering elevated guest experiences.
- Hired, trained, and developed staff to uphold service standards and operational goals.
- Collaborated with kitchen on menu execution, ensuring consistency and food safety compliance.
- Addressed customer feedback proactively, improving repeat business and loyalty.
- Managed cash controls, scheduling, and administrative duties, while maintaining productivity.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
Operations Manager
Harold and Bell’s
Los Angeles
03.2018 - 11.2021
- Led restaurant operations, balancing service quality with operational efficiency in a busy environment.
- Monitored performance metrics to exceed sales and traffic targets.
- Coached team members on service delivery and hospitality best practices.
- Ensured compliance with food handling, safety, and sanitation standards.
- Maintained inventory levels, vendor orders, POS systems, and shift operations logistics
- Monitored customer feedback to enhance service quality and dining experience.
Education
MBA - Marketing Management
San Diego State University
San Diego, CA06-2013
Bachelor of Arts - Film & TV
San Diego State University
San Diego, CA06-2011
Skills
- Restaurant Operations & Leadership
- Team Training, Coaching & Development
- Guest Experience & Service Excellence
- Food Safety & Compliance Standards
- Point-of-Sale & Daily Financial Controls
- Inventory & Cost Management
- Conflict Resolution & Customer Service
- High-Volume, High-Tempo Service Management
- Vendor Relations
Certification
ServSafe Food Protection Manager Certification
Accomplishments
Guest Satisfaction Excellence Award 2022 -Positive Guest Experience
Timeline
Operations Manager
The Shroom Stop Restaurant
03.2023 - 12.2025
Restaurant Manager
Bar Vegan
05.2021 - 09.2023
Operations Manager
Harold and Bell’s
03.2018 - 11.2021
MBA - Marketing Management
San Diego State University
Bachelor of Arts - Film & TV
San Diego State University