Quameshia Byrd
Albany
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Cigna (Accredo)
07.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency
Patient Care Advocate
Cigna (Accredo)
10.2022 - Current
- Developed strong relationships within the specialty pharmacy to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
Emotional Support Specialist
Dougherty County School System
08.2021 - 09.2022
- Teach social and emotional lessons to kids from K-5 to build and deepen a positive school climate and culture.
- Trained kids on how to understand and manage emotions, set and achieve positive goals, feel and show empathy for others.
- Established and maintain positive relationships, and make responsible decisions.
Customer Service Executive
Alorica(Temp)
08.2020 - 07.2021
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
School Activity Leader
Dougherty County School System
01.2015 - 05.2020
- Promoted positive relationships between students by encouraging kindness and respect.
- Planned, directed and monitored field trips to maintain student safety and promote learning.
- Maintained focused, inclusive and supportive learning environments.
- Reshelved returned items and assisted with daily circulation duties.
Education
Bachelor of Science - Health & Human Performance
Albany State University
Albany, GA12.2020
Skills
- Experience working with children
- Adult and Pediatric CPR/AED
- Health and Human Performance Club
- Senior leadership support
- Data evaluation
- Inbound and Outbound Calling
- Employee coaching
- Microsoft Office expertise
- Technologically savvy
- Training and mentoring
- Customer focus
- Strong analytical skills
Timeline
Subject Matter Expert
Cigna (Accredo)
07.2024 - Current
Patient Care Advocate
Cigna (Accredo)
10.2022 - Current
Emotional Support Specialist
Dougherty County School System
08.2021 - 09.2022
Customer Service Executive
Alorica(Temp)
08.2020 - 07.2021
School Activity Leader
Dougherty County School System
01.2015 - 05.2020
Bachelor of Science - Health & Human Performance
Albany State University
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