QUANAE RUSSELL
Atlanta
Summary
Independent worker, highly energetic with great communication skills, Reliable, social engaging, professional and able to work with little to no supervision.
Overview
7
7
years of professional experience
Work History
Front Desk Concierge
NFC Amenity
09.2023 - 04.2024
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Enhanced customer satisfaction by providing timely and accurate information on building facilities and services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Visual Merchandiser
OTG Management JFK Airport
03.2021 - 08.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Security Site Supervisor
Allied Universal Security Services
01.2019 - 04.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Teller
David's Check Cashing
10.2017 - 12.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Franklin K. Lane
Queens, NY08.2017
Skills
- Team player
- Concierge services knowledge
- Strong multitasking
- Conflict Resolution
- Exceptional communication
- Customer Service
- Hospitality services
Timeline
Front Desk Concierge
NFC Amenity
09.2023 - 04.2024
Visual Merchandiser
OTG Management JFK Airport
03.2021 - 08.2023
Security Site Supervisor
Allied Universal Security Services
01.2019 - 04.2021
Teller
David's Check Cashing
10.2017 - 12.2019
High School Diploma -
Franklin K. Lane
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