Quanda Jackson
McDonough,GA
Summary
Dedicated customer service professional with 20+ years of experience supporting clients, visitors, and teams across nonprofit, corporate, and military environments. Known for creating welcoming experiences, resolving issues with professionalism, and maintaining organized, efficient front-office operations. Strong communicator with a passion for serving diverse communities, including veterans and families.
Professional with experience in administrative support and customer service, prepared to excel in a volunteer capacity. Strong focus on team collaboration and achieving results. Skilled in managing front desk operations, handling inquiries, and providing exceptional service. Adaptable and reliable, ensuring smooth operations and positive interactions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Volunteer)
Henry County Veterans Support Group
McDonough, GA
08.2025 - Current
- Greet visitors, answer inquiries, and direct clients to appropriate services with professionalism and warmth.
- Manage front desk operations including check-ins, appointment scheduling, and daily workflow coordination.
- Provide exceptional customer service by resolving concerns promptly and accurately.
- Maintain organized visitor logs, communication records, and confidential documents.
- Assist walk-in clients with service needs, questions, and referrals.
- Support administrative staff with scheduling, data entry, document preparation, and mail distribution.
- Train new volunteers to ensure consistent service quality and teamwork.
- Maintain a clean, organized, and welcoming reception area.
- Collaborate with team members to ensure smooth daily operations and improved client satisfaction.
Event Coordinator (Volunteer)
Henry County Veterans Support Group
McDonough, GA
01.2025 - Current
- Coordinate event schedules, timelines, and logistics to ensure seamless execution.
- Provide high-quality customer service to clients, guests, and participants throughout the event process.
- Communicate clearly with staff and volunteers to maintain smooth event flow.
- Resolve unexpected issues quickly while maintaining professionalism and client satisfaction.
- Develop creative event concepts and themes to enhance attendee experience.
Supply Chain Manager
Pegasus Support Services, LLC
Marietta, GA
02.2023 - 01.2024
- Improved service delivery by reducing lead times and enhancing communication with internal and external customers.
- Supported staff through training, scheduling, and daily operational guidance.
- Provided leadership updates and ensured customer needs were met through efficient supply chain operations.
- Enhanced workflow efficiency through process improvements and safety compliance.
Insurance Agent
American Income Life
Duluth, GA
04.2022 - 03.2023
- Managed 100+ leads daily while delivering personalized customer service to individuals and families.
- Educated clients on benefit plans, supplemental coverage, and life insurance options.
- Built strong client relationships through consistent communication and follow-up.
- Resolved claims issues and advocated for clients to ensure fair outcomes.
- Increased customer satisfaction by tailoring solutions to individual needs.
- Processed policy renewals accurately and on time.
- Generated approximately $9,000 in annual life premiums within four months.
Leadership Roles
United States Air Force
11.2000 - 09.2021
- Led teams of up to 64 personnel, ensuring high-quality service, communication, and mission support.
- Managed customer support programs, resolving issues and improving service processes.
- Delivered briefings and updates to leadership, ensuring transparency and responsiveness.
- Coordinated logistics and support operations for thousands of personnel.
- Maintained strict confidentiality and accuracy while handling sensitive information and assets.
- Provided training, mentorship, and performance guidance to team members.
Education
Master of Business Administration (MBA) - Finance
American Military University
111 West Congress Street, Charles Town, WV 2541412-2027
No Degree -
Universal Accounting School
12441 900 E #120th, Draper, UT 8402012-2026
Bachelor of Arts - Transportation and Logistics
American Military University
111 West Congress Street, Charles Town, WV 2541401-2017
Associate of Science - Logistics
Wayland Baptist University
Plainview, TX05-2005
Skills
- Customer Service
- Front Desk Operations
- Conflict Resolution
- Appointment Scheduling
- Administrative Support
- Communication
- Team Leadership
- Event Coordination
- Confidential Information Handling
- Workflow Improvement
- Client Relations
Certification
- Customer Service Training
- Leadership & Management Courses
- Safety & Compliance Certifications
- Insurance Licensing
Timeline
Front Desk Receptionist (Volunteer)
Henry County Veterans Support Group
08.2025 - Current
Event Coordinator (Volunteer)
Henry County Veterans Support Group
01.2025 - Current
Supply Chain Manager
Pegasus Support Services, LLC
02.2023 - 01.2024
Insurance Agent
American Income Life
04.2022 - 03.2023
Leadership Roles
United States Air Force
11.2000 - 09.2021
Master of Business Administration (MBA) - Finance
American Military University
No Degree -
Universal Accounting School
Bachelor of Arts - Transportation and Logistics
American Military University
Associate of Science - Logistics
Wayland Baptist University
ADDITIONAL STRENGTHS
- Compassionate and service-oriented
- Strong communicator
- Calm under pressure
- Highly organized
- Dedicated to serving veterans and community members