Quanisha Reaves
Lithonia
Summary
Energetic customer service representative with 3 plus years of experience resolving complex customer inquiries. Attentive to detail with experience in coordinating projects, programs and improvements.
Productive line operator with several years of hands-on experience operating equipment to assist with manufacturing and packaging in production line. Skillful in carefully loading and unloading items, inspecting products for deficiencies and maintaining clean, organized work areas. Reliable and punctual individual possessing excellent mechanical aptitude coupled with outstanding manual dexterity.
Overview
16
16
years of professional experience
Work History
LINE OPERATOR
Publix warehouse
Dacula
08.2023 - Current
CREW MEMBER
Tropical Smoothie Cafe
06.2022 - 06.2023
- Delivers Unparalleled Hospitality to each customer
- Accurate order taking and repeating order back
- Ability to multi-task and remain positive in stressful conditions
CUSTOMER SERVICE REPRESENTATIVE
GC Services
04.2020 - 06.2022
- Handles inbound and outbound calls
- Documents all activities while navigating through multiple systems
- Determines deposit requirements and line limits for new and existing customers
- Completes credit-related offline work handling applications and faxing documents
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises
08.2019 - 04.2020
- Troubleshoot, resolve issues, and address routine Tax Support customer questions
- Utilize government websites and toolkits to seek out and deliver correct information
- Document customer interactions and escalate issues that do not have a known resolution
DELI CLERK
Publix
10.2015 - 07.2019
- Provide timely and accurate communication to the salad production areas concerning production needs
- Work in other areas as needed
- Accurately following recipes
- Monitoring product temperatures
SANDWICH ARTIST
Publix
03.2010 - 10.2015
- Maintain Inventory
- Provide excellent guest service
- Provide fast, safe and friendly service
- Operate cash registers
Education
DIPLOMA -
Plant City High School
Plant CitySkills
- Leadership
- Monitoring
- Reading Comprehension
- High Communication Skills
- Customer Service
- Active Learning
- Active Listening
- Judgement and Decision Making
- Learning Strategies
- Critical Thinking
- Coordination
- Instructing
- Culture
- Efficiency
- Safety
- Quality
References
- Daron Robinson, +1 (678) 770-0464, Work with Daron at the Lakeland Fresh Kitchen
- Christopher Hudson, +1 (863) 430-8907
Languages
French, Advanced
Timeline
LINE OPERATOR
Publix warehouse
08.2023 - Current
CREW MEMBER
Tropical Smoothie Cafe
06.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
GC Services
04.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises
08.2019 - 04.2020
DELI CLERK
Publix
10.2015 - 07.2019
SANDWICH ARTIST
Publix
03.2010 - 10.2015
DIPLOMA -
Plant City High School