Quantirra McGill
Albany
Summary
Motivated and dedicated professional with extensive experience in customer service and a proven track record in account management and organizational tasks. Expertise in enforcing policies and procedures, with a commitment to fostering client health and convenience through assistance with daily activities and health needs. Detail-oriented individual recognized for exceptional communication and project management skills, adept at efficiently managing multiple tasks in fast-paced environments. Tech-savvy innovator passionate about continuous improvement, skilled in identifying opportunities for technological enhancements and implementing effective solutions to drive productivity and optimize processes.
Overview
8
8
years of professional experience
Work History
DSP
Sevita Health
12.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Customer Service Sales Representative
Assurance
01.2024 - 05.2025
- Produced sales documents, finalized deals and filed records.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Compiled reports on overall customer satisfaction.
- Listened to customer requests and asked questions to provide effective solutions.
- Assisted customers with navigating website for product selection purposes.
- Called potential customers to assess business needs and present value propositions.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
04.2022 - 01.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Modified existing software systems to enhance performance and add new features.
- skills to input and compile data gathered from various sources.
- Collaborated with others to discuss new opportunities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
OPERATOR
SUNNYLANE FARMS
09.2019 - 08.2022
- Verified accuracy of labeling freight, monitoring inventory, calculating, and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments
- Warehouse operations to include loading and unloading trucks
- Shipping and receiving; order picking/packing; staging and stocking.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Maintained production and quality documentation.
- Monitored product flow through feed conveyor.
Customer Service Representative
Mediacom Broadband
06.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Mentored junior team members and managed employee relationships.
Call Center Representative
Teleperformance
03.2018 - 07.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
BBA - Psychology
Southern New Hampshire University
Hooksett, NH01-2025
Associate of Applied Science - GRAPHIC DESIGN
ALBANY TECHNICAL COLLEGE
Albany, Ga04.2022
Master of Science - Social Work
Walden University
Minneapolis, MN08-2026
Skills
- Customer Service
- Adobe Photoshop
- Microsoft Suites
- Data Entry
- Team Player
- Deadline Oriented
- Inventory Management
- Record-Keeping
- Shipping and Receiving
- Order Management
- Critical Thinking
- Team Collaboration
- Relationship Building
- Sound Judgment
- Clear Communication
- Problem Identification
- Ability to Lift Clients
- Household Cleaning
- Bedside Care
- Needs Assessment
- Time Management
- Personal Service
- Ability to Lift
- Physical Stamina
- Decision Making
- Attentive to People
- Caring Companionship
- Social Perceptiveness
- Crisis Management
- Knowledge of State Regulations
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Patient confidentiality
- Meal planning and preparation
- Cooking meals
- Personal hygiene assistance
- Housekeeping
- Record keeping
- Personal care worker (PCW)
Languages
Italian
Elementary
English
Native or Bilingual
Interests
- Cooking
- I enjoy cooking for friends and family gatherings
- Wine Tasting
- I like trying new recipes and food trends
- Drawing and Painting
- I have a passion for photography and editing photos
- Strategy Games
- Reading
- Astrology
Timeline
Customer Service Sales Representative
Assurance
01.2024 - 05.2025
DSP
Sevita Health
12.2022 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
04.2022 - 01.2024
Customer Service Representative
Mediacom Broadband
06.2020 - 04.2022
OPERATOR
SUNNYLANE FARMS
09.2019 - 08.2022
Call Center Representative
Teleperformance
03.2018 - 07.2019
BBA - Psychology
Southern New Hampshire University
Associate of Applied Science - GRAPHIC DESIGN
ALBANY TECHNICAL COLLEGE
Master of Science - Social Work
Walden University
Education and Training
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