Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quantori Newby

Locust Grove,GA

Summary

Highly accomplished professionals with 10+ years of experience offering office support in the government industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Proven ability to perform a variety of office tasks in fast paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and driven by challenges Proficient in Microsoft Office.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative/ Wave Planning Coordinator

Geodis Logistics
10.2023 - Current
  • Answer incoming calls from customers with inquiries on product orders
  • Coordinate with customers and ensure appropriate questioning to identify issues
  • Manage all customer inquiries and summarize to present to management
  • Administer and prioritize customer tasks and ensure achievement of all deadlines within required timeframes
  • Maintain accuracy of all data and verify the same for all customer services
  • Analyze customer issues and assist in resolving within the required time frame
  • Complete the waves in warehouse management system
  • Assigns and monitors the work of various warehouse personnel.

Deputy Court Clerk II

Henry County State Court
03.2022 - 09.2023
  • Performs general office duties, such as certifying, copying, scanning and distributing a wide variety of documents and processing mail
  • Enters data from courts and legal documents into computer systems, databases and applications: scans, indexes and records court case information and legal documents: audits and review data for accuracy: updates case disposition information: and maintains accurate records and filing systems
  • Maintains court calendar: schedules dates and times for hearings, motions, and trial; communicates instructions regarding paperwork and court appearance/ process: records case prepares calendar for publication; and reviews weekly court calendar to ensure accuracy
  • Assists public, providing information on Court proceedings, locating records, preparing Pro Se Documents, Processing traffic violations and extensions, verifying case information receipting payments, and processing filing, and copying a variety of documents/ paperwork
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Correctional Shift Supervisor

GEO
03.2018 - 07.2021
  • Assists in the development and implementation of policies, procedures and regulations for custody, security and / or treatment of detainees
  • Responds to major unusual occurrences
  • Facilitates prompt and appropriate assistance to detainees in the event of injury, illness or emotional trauma
  • Responsible for attaining facility goals/ objective and ensuring compliances with all rules, regulations, policies and/or procedures for security operations
  • Prepares records and reports as assigned by management, maintains daily logs as required
  • Directs work, provides training and performs inspections of work performed by detainee/ inmate’s staff
  • May provide detainee supervision and security in other areas as needed
  • Promotes an atmosphere conductive to personality and character development of detainees and staff through the encouragement of favorable behavior patterns, arrangement of physical facilities, and influencing relationships among detainees.

Correctional Officer

Spalding County Correctional Institution
01.2017 - 03.2018
  • Maintained security of the facility by performing periodic security checks of the facility; monitored video surveillance and radio equipment; checked door locks and control doors operations
  • Received incoming inmates explains jail rules, regulations and procedures
  • Initiates searches of prisoners, conducted property inventory, and secured personal property
  • Operated various equipment and supplies in order to complete work assignments to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, and other software.

Correctional Officer

Georgia Department of Corrections
06.2016 - 03.2018
  • Performed daily counts of inmate population to ensure accuracy in accordance with Georgia Department of Corrections standards
  • Coordinated shakedowns to locate and remove unauthorized items
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Conducted GCIC checks on offenders; enters/retrieves computer data that may include offender history file, personal and criminal records check, fugitive information, background and history information.

Inventory Specialist/Contractor

OZBURN HESSEY LOGISTICS
09.2015 - 02.2016
  • Resolved customer complaints immediately, escalating those that required additional assistance
  • Accurately counted and track inventory based on general warehousing and logistics theory
  • Distributed incoming and outgoing packages
  • Used RF device to perform inventory audits and cycle counts.

Education

Graduate -

Upson Lee High School

International Air and Hospitality Academy -

Some College (No Degree) in Flight Attendant

Skills

  • Ability to operate with minimal supervision and manage multiple tasks
  • Ability to write clear, concise and well-reasoned correspondence report, and procedures
  • Ability to create and develop reports, databases and spreadsheets
  • Proficient in Adobe Acrobat and Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to effectively communicate orally, tactfully, and effectively with employees, regular authorities, and public
  • Ability to prioritize assignments and manage a variety of complex tasks under tight deadlines
  • Ability to organize large volumes of technical and legal paperwork
  • Ability to coordinate with other departments in a professional Clear and responsive manner
  • Ability to administer and coordinate emergency procedures or provide emergency care (eg, performing CPR and basic first aid) when needed
  • Proven ability to follow directions
  • Ability to compile, compare, classify and analyze data, and make determinations based on data analysis
  • Ability to understand, memorize, retain and carry oral and written instructions and present findings in oral or written form
  • Ability to exercise sounds, expert independent judgement
  • Excellent organizational skills
  • Ability to analyze and resolve problems

Certification

Peace Officer Certified

Timeline

Customer Service Representative/ Wave Planning Coordinator

Geodis Logistics
10.2023 - Current

Deputy Court Clerk II

Henry County State Court
03.2022 - 09.2023

Correctional Shift Supervisor

GEO
03.2018 - 07.2021

Correctional Officer

Spalding County Correctional Institution
01.2017 - 03.2018

Correctional Officer

Georgia Department of Corrections
06.2016 - 03.2018

Inventory Specialist/Contractor

OZBURN HESSEY LOGISTICS
09.2015 - 02.2016

Graduate -

Upson Lee High School

International Air and Hospitality Academy -

Some College (No Degree) in Flight Attendant

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Quantori Newby