QUARTEZ R. STRICKLAND
LAGRANGE,GA
Overview
15
15
years of professional experience
Work History
LEAD WELDING INSPECTOR
KIA MOTORS AMERICA (MS COMPANIES)
12.2023 - Current
- Collaborated with project managers to ensure timely completion of welding tasks while maintaining high-quality standards.
- Implemented corrective actions when necessary, leading to improved weld quality and reduced rework costs.
- Performed visual inspections throughout the fabrication process, identifying issues early on and preventing costly delays or rework later down the line.
- Collaborated with quality assurance teams to establish consistent standards across all welding projects, promoting a culture of continuous improvement within the organization.
MACHINE OPERATOR
HYUNDAI POWERTRAIN
01.2023 - 11.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
SERVICE DELIVERY CONSULTANT
CHIME SOULTIONS
07.2018 - 05.2022
- Facilitated calls in a fast paced setting that handled insurance claims and benefits
- Assigned coverage, described eligibility and coverage options to participants, and processed claim payments
- Served as floor support to colleagues while exceeding metric standards
COMMUNITY RESEARCHER
COSTAR GROUP
07.2016 - 06.2018
- Primary duty is to deliver high standards of research and insight to CoStar and Apartment Network customers through proactive data capture and verification while working to improve the coverage and depth of multifamily property data through innovative research
- Necessary tools include; relationship building, objection handling, effective questioning, listening, probing, building rapport, and tracking through outbound calls
- Achieved position of ‘Team Lead’ and gained training and coordinating responsibilities
CLIENT SERVICES ACCOUNT MANAGER
CORELOGIC
07.2015 - 07.2016
- Duties included interacting with clients within the MultiFamily Solutions group to assist with credit and background data
- Interactions were facilitated through inbound and outbound calls as well as fax, email, and chat interfaced via web
- Primary responsibilities include providing accurate information in a fast paced environment while troubleshooting known issues within the company’s website
CUSTOMER SERVICE REPRESENTATIVE
DELTA DENTAL INSURANCE COMPANY
10.2013 - 03.2015
- Duties included the use of available phone and computer systems to assist patients and dental professionals with the processing and understanding of dental claims and benefits
- Other duties and responsibilities included processing payments for insurance plans gained through the Healthcare Marketplace while following all HIPPA regulations and procedures
ACCOUNT MANAGER
ALORICA TELESERVICES
12.2012 - 08.2013
- Duties included using phone and computer systems to resolve customer issues regarding billing and usage for a major wireless company while troubleshooting devices and upselling company utility products
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN HOME SHIELD
05.2010 - 01.2012
- Facilitated inbound calls regarding warranty disputes and claims
- Worked alongside customers and providers to ensure service led to solutions
Education
Mathematics
FORT VALLEY STATE UNIVERSITY
Bachelor of Science - Business Administration
ASHWORTH COLLEGE
Skills
- MS Office Suite
- Verbal Communication
- Written Communication
- Inbound and Outbound calls
- Able to multitask
- Driven to excel
- Self-Starter
- Training and mentoring
- Team leadership
- Critical thinking
Timeline
LEAD WELDING INSPECTOR
KIA MOTORS AMERICA (MS COMPANIES)
12.2023 - Current
MACHINE OPERATOR
HYUNDAI POWERTRAIN
01.2023 - 11.2023
SERVICE DELIVERY CONSULTANT
CHIME SOULTIONS
07.2018 - 05.2022
COMMUNITY RESEARCHER
COSTAR GROUP
07.2016 - 06.2018
CLIENT SERVICES ACCOUNT MANAGER
CORELOGIC
07.2015 - 07.2016
CUSTOMER SERVICE REPRESENTATIVE
DELTA DENTAL INSURANCE COMPANY
10.2013 - 03.2015
ACCOUNT MANAGER
ALORICA TELESERVICES
12.2012 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
AMERICAN HOME SHIELD
05.2010 - 01.2012
Mathematics
FORT VALLEY STATE UNIVERSITY
Bachelor of Science - Business Administration
ASHWORTH COLLEGE
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