Quashannon Gray
Riverdale
Summary
Seeking to secure progressive employment that will allow me to utilize elite customer service and organizational skills to help drive company success and achieve maximum company expansion.
Overview
8
8
years of professional experience
Work History
Customer Service
City Of Atlanta
07.2022 - 12.2024
- Managed airport traffic to optimize passenger movement and maintain order.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Communicated with dispatch to coordinate service requests.
Customer Service Representative
Walmart
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mail Sorter
Postal Service
09.2020 - 07.2021
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Dispatcher
Menzies Aviation
03.2017 - 09.2020
- Communicated with gate agents to ensure safety protocols were followed.
- Supervised flight operations and communicated delays to management.
- Maintained strict adherence to all state, federal, and airport compliance requirements.
Education
High School Diploma -
Charles R Drew High School
Riverdale, GA05-2014
Skills
- Traffic monitoring
- FEMA Terrorist Training
- MS Excel, Power point, World Docs
- Data entry
Timeline
Customer Service
City Of Atlanta
07.2022 - 12.2024
Customer Service Representative
Walmart
10.2021 - 05.2022
Mail Sorter
Postal Service
09.2020 - 07.2021
Dispatcher
Menzies Aviation
03.2017 - 09.2020
High School Diploma -
Charles R Drew High School
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