Quashona Grace
11045 Landon Way ,GA
Summary
Dynamic professional with a proven track record in office management and customer service, honed at Clayton State University and Quality Inn and Suites. Excelled in team leadership and computer proficiency, enhancing operational efficiency and guest satisfaction. Demonstrated exceptional attention to detail and courteous demeanor, significantly contributing to a positive work environment and customer experience.
Overview
4
4
years of professional experience
Work History
Human Resources Student Worker
Clayton State University
03.2024 - 12.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted with I-9 documentation for new hires
Sales Associate
Walmart
09.2022 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Manager
Stone Mountain Park
03.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Receptionist
Quality Inn and Suites
08.2020 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Bachelor of Science - Biology
Clayton State University
Morrow, GA12-2025
High School Diploma -
Clarkston High School
Clarkston, GA05-2018
Skills
- Office Management
- Guest Services
- Customer Service Skills
- Team Leadership
- Scheduling and Planning
- Attention to Detail
- Listening Skills
- Punctual and reliable
- Computer proficiency
- Courteous and professional
Timeline
Human Resources Student Worker
Clayton State University
03.2024 - 12.2024
Sales Associate
Walmart
09.2022 - 05.2023
Assistant Manager
Stone Mountain Park
03.2021 - 06.2022
Front Desk Receptionist
Quality Inn and Suites
08.2020 - 12.2020
Bachelor of Science - Biology
Clayton State University
High School Diploma -
Clarkston High School
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