Quay Jackson
Acworth
Summary
Healthcare Operations Professional Transitioning into Brand Management
Results-driven healthcare professional with experience managing patient engagement, operational workflows, and cross-functional collaboration in fast-paced medical environments. Skilled at translating complex information into clear, audience-focused messaging, improving customer experiences, and driving organizational goals. Seeking to leverage communication, leadership, and strategic planning expertise in brand management and marketing leadership roles.
Overview
7
7
years of professional experience
Work History
Medical Assistant
wellstar rheumatology
marietta
01.2024 - Current
- Managed relationships with 50+ patients weekly, delivering personalized education and improving satisfaction and retention.
- Collaborated with physicians, nurses, and administrative teams to coordinate care and optimize service delivery.
- Streamlined patient onboarding and documentation processes, improving operational efficiency.
- Analyzed patient feedback and identified opportunities to enhance the overall patient experience.
Lead Medical Assistant
Legacy Brain & Spine
Marietta
03.2022 - 02.2025
- Supervised and trained a team of medical assistants, ensuring consistent service quality and operational excellence.
- Managed daily operations in a high-volume practice, balancing quality care, efficiency, and organizational goals.
- Served as a key liaison between patients, providers, and administrative leadership.
- Supported implementation of new systems and procedures, driving successful organizational change.
Shift Leader/Restaurant Server
Cedarcrest grill
Dallas
09.2019 - 2020
- Supervise daily operations and lead team members in a fast-paced customer-facing environment.
- Trained and mentor new employees on service standards, company values, and customer engagement practices.
- Monitor sales performance and support initiatives to increase revenue and customer retention.
- Collaborate with management on promotions, merchandising, and local marketing initiatives.
Education
CMA/phlebotomist -
Metro Medical Training Center
Marietta, GA01-2022
CNA -
Metro Medical Training Center
Marietta, GA01-2019
High School Diploma -
Northcobb Highschool
Kennesaw, GA01-2011
Skills
- Consumer communication
- Customer engagement
- Cross-functional leadership
- Data analysis and reporting
- Project management
- Brand awareness and stakeholder engagement
- Process optimization
Timeline
Medical Assistant
wellstar rheumatology
01.2024 - Current
Lead Medical Assistant
Legacy Brain & Spine
03.2022 - 02.2025
Shift Leader/Restaurant Server
Cedarcrest grill
09.2019 - 2020
CMA/phlebotomist -
Metro Medical Training Center
CNA -
Metro Medical Training Center
High School Diploma -
Northcobb Highschool