Debra Morris
Albany
Summary
Dynamic and customer-oriented professional with extensive experience at Phobe Hospital, excelling in housekeeping and team leadership. Proven ability to enhance service delivery through effective communication and health compliance. Recognized for training staff and maintaining high cleanliness standards, contributing to a positive environment and customer satisfaction.
Bringing positive, organized, and reliable approach to maintaining clean and orderly environments. Knowledge of effective cleaning techniques and usage of cleaning equipment ensures high standard of hygiene and tidiness. Dedicated to creating welcoming atmosphere and enhancing overall living experience for residents and guests.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
3
3
years of professional experience
Work History
Housekeeper
Phobe Hospital
04.2024 - 10.2024
- Managed daily cleaning operations to ensure high standards of cleanliness and organization.
- Trained and mentored new staff on effective housekeeping practices and safety protocols.
- Implemented efficient cleaning schedules to enhance workflow and service delivery.
- Conducted regular inspections to maintain quality control and adherence to hygiene standards.
- Resolved guest concerns related to housekeeping services in a timely and professional manner.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Cashier
Walmart
07.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale system.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on procedures and best practices.
- Adhered to company policies regarding food safety and hygiene standards.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Team Lead
McDonalds
02.2023 - 10.2023
- Supervised cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on policies, procedures, and customer service standards.
- Implemented cash handling procedures to minimize discrepancies and enhance accuracy.
- Resolved customer inquiries and complaints promptly to maintain positive shopping experience.
- Analyzed sales transactions to identify trends and recommend improvements in operations.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Increased customer loyalty and retention.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Cashier
Zaxby's Chicken
04.2022 - 10.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient flow during peak hours.
- Learned company policies regarding returns, exchanges, and payment methods.
- Handled cash and electronic payments while adhering to security protocols.
- Developed knowledge of store inventory to assist in product location for customers.
- Adapted quickly to new procedures and technology implementations during training sessions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Stocker
Walmart
03.2022 - 10.2023
- Organized merchandise displays to enhance product visibility and customer engagement.
- Stocked shelves efficiently, ensuring optimal inventory levels and product rotation.
- Assisted in receiving shipments, verifying quantities, and inspecting product quality.
- Maintained cleanliness and organization of stock areas to promote safety and accessibility.
- Adapted quickly to changing priorities during peak hours to meet customer demands effectively.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Customer Service Representative
Terzo Enterprises
02.2023 - 06.2023
- Resolved customer inquiries and complaints efficiently through effective communication channels.
- Assisted in training new team members on company policies and best practices.
- Maintained accurate records of customer interactions using CRM systems.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Westover High School
Albany, GA 05-2021
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Excellent oral and written communication
- Customer-oriented
- Exceptional communicator
Timeline
Housekeeper
Phobe Hospital
04.2024 - 10.2024
Cashier
Walmart
07.2023 - 12.2023
Cashier Team Lead
McDonalds
02.2023 - 10.2023
Customer Service Representative
Terzo Enterprises
02.2023 - 06.2023
Cashier
Zaxby's Chicken
04.2022 - 10.2023
Stocker
Walmart
03.2022 - 10.2023
High School Diploma -
Westover High School