Queen Ovin'ée
P.O. Box 601 Mableton
Summary
Dynamic professional with extensive experience in teaching, security, corrections, customer service, and technology, spanning over a decade. Proven expertise as a committed Correctional Officer, adept at maintaining order by enforcing rules and regulations in high-stakes environments. Over seven years of experience in education, specializing in counseling and curriculum development for students with diverse needs, including autism, ADHD, and other mental health challenges. Combines strong interpersonal skills with technical proficiency to facilitate exceptional customer experiences and operational efficiency. Demonstrates leadership and adaptability with a commitment to excellence in all endeavors.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Marietta RYDC
06.2025 - Current
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Supervised youth's daily activities for school, meals, and recreation time.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
Enrichment Teacher
Little Scholars Academy
12.2018 - Current
- Developed and implemented engaging lesson plans for students in various subject areas.
- Facilitated group discussions and activities to promote critical thinking and problem-solving skills.
- Evaluated student progress through assessments and provided feedback to support academic growth.
- Collaborated with colleagues and parents to create a supportive learning environment for students.
- Utilized technology and multimedia tools to enhance learning experiences in the classroom.
- Organized and managed classroom materials and resources to support lesson objectives.
- Attended professional development trainings to stay current on best practices in education.
- Demonstrated strong communication and interpersonal skills in working with students of diverse backgrounds.
- Facilitated workshops and support groups to address topics related to mental health and emotional well-being.
- Participated in ongoing professional development and training to stay current with best practices in counseling.
- Provided crisis intervention and support to clients in acute distress.
- Implemented behavior modification strategies to support clients in achieving treatment goals.
Security Concierge
Marksman Security
01.2021 - 06.2024
- Experienced in providing security services for high-profile events and venues.
- Proven track record of managing access control systems and conducting security patrols.
- Knowledgeable in emergency response procedures and crisis management.
- Skilled in handling incidents and resolving conflicts in a professional manner.
- Trained in surveillance techniques and security equipment maintenance.
- Detail-oriented security professional with a strong focus on preventing security breaches.
- Effective communicator with the ability to work collaboratively with team members and clients.
- Conducted vulnerability assessments and penetration tests to identify and address security weaknesses.
- Monitored and analyzed network traffic to detect and respond to security threats in real-time.
- Collaborated with cross-functional teams to implement security solutions and mitigate risks.
- Maintained and updated incident response plans to ensure readiness for security incidents.
- Implemented access controls and encryption mechanisms to protect sensitive data.
- Developed security policies and procedures to ensure compliance with industry regulations and best practices.
Afterschool Teacher/Activity Counselor
E. Rivers Elementary
03.2015 - 11.2020
- Planning activities, creating age-appropriate activities and lessons for students.
- Providing academic support, helping students with homework and study assignments, and tutoring in specific subjects.
- Managing behavior, ensuring a safe and respectful learning environment.
- Supervising students, ensuring the safety of students at all times, and monitor their use of materials.
- Communicating with parents, keeping parents and guardians informed about their child's progress and behavior.
- Maintaining a clean environment: keeping the classroom clean, organized, and safe.
- Collaborating with staff: working with other staff members to ensure a cohesive program.
- Providing meals, nutritional food for students.
- Developing activities and modifying activities to meet the needs of all students.
- Supporting positive behavior and encouraging students in following classroom procedures and behaving respectfully.
- Observing students to evaluate their abilities, strengths, and weaknesses.
Sales Manager
NQ Enterprise
11.2017 - 09.2020
- Managed and exceeded monthly sales goals in previous marketing role.
- Provided exceptional customer service and product knowledge retail associate.
- Trained new employees on sales tactics and product information in previous retail role.
- Assisted in organizing and executing successful promotional events in previous sales position.
- Developed and maintained relationships with clients to drive repeat business in previous sales role.
- Utilized CRM software to track customer interactions and sales data in past sales positions.
- Collaborated with team members to create and implement effective sales strategies in previous retail roles.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Providing accurate information about products and services.
- Troubleshooting customer issues and finding solutions.
- Handling customer complaints and attempting to resolve them effectively.
- Processing orders and payments over the phone.
Education
Childhood Development (Behavioral Sciences)
GA Military College
Skills
- Customer Service
- CCTV Monitoring & Security/Surveillance
- Computer & Technology Proficiency
- Effective Time Management Skills
- Leadership & Management Skills
- Teaching & Training Skills
- Incident & Crime Prevention
Timeline
Correctional Officer
Marietta RYDC
06.2025 - Current
Security Concierge
Marksman Security
01.2021 - 06.2024
Enrichment Teacher
Little Scholars Academy
12.2018 - Current
Sales Manager
NQ Enterprise
11.2017 - 09.2020
Afterschool Teacher/Activity Counselor
E. Rivers Elementary
03.2015 - 11.2020
Childhood Development (Behavioral Sciences)
GA Military College
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