Quentin Thornton
Hartwell
Summary
Dedicated professional with a strong focus on client assistance and conflict resolution. Proven ability to enhance customer satisfaction in high-volume retail environments through effective communication and decision-making.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Hartwell
07.2019 - Current
- Managed daily operations and staff activities, ensuring smooth workflow in high-volume retail pharmacy.
- Guided new team members on policies, procedures, and customer service standards, enhancing onboarding experience.
- Handled customer inquiries and complaints, improving service quality and customer satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Assistant Manager
Family Dollar
Hartwell
04.2016 - 07.2019
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Monitored sales floor to uphold merchandising standards and enhance customer engagement.
- Handled customer inquiries and issues, contributing to positive customer experiences.
- Collaborated with management to develop strategic plans, aligning team efforts with business objectives.
Freight Team Associate
Home Depot
Hartwell
10.2014 - 03.2016
- Loaded and unloaded freight shipments to ensure accuracy and efficiency in delivery schedules.
- Collaborated with team members to coordinate timely stock replenishment and optimize inventory flow.
- Organized merchandise on shelves to maintain store presentation standards.
- Assisted customers in locating products within the store layout.
- Maintained cleanliness and safety standards in loading areas and aisles to support operational safety.
Human Resources Specialist
United States Army
Fayetteville
06.2008 - 07.2012
- Coordinated all aspects of benefits administration, including enrollments and terminations.
- Guided staff on benefits administration and resolved payroll inquiries efficiently.
- Supported individual HR needs of employees, facilitating effective resolution of concerns.
- Maintained accurate employee records, ensuring compliance with policies and regulations.
- Protected confidentiality of personnel files, adhering to legal requirements.
Radio Operator
105.3 WSGC Radio
Elberton
06.2005 - 06.2008
- Ensured seamless transmission of live programming by operating broadcast equipment effectively.
- Monitored audio levels and signal quality during broadcasts for enhanced sound clarity.
- Managed automated playback systems and music playlists, ensuring timely and organized scheduled programming.
- Collaborated in creating promotional materials for community events and station initiatives, enhancing station visibility.
- Responded to interdepartmental requests for radio services support, facilitating smooth operations across teams.
Education
Associate of Arts - Graphic Design
Stevens Henager College
Ogden, UT02-2012
Skills
- Transaction management
- Client assistance
- Supervision and leadership
- Staff development
- Decision-making
- Task precision
- Clear communication
- Conflict resolution
Timeline
Shift Supervisor
CVS Pharmacy
07.2019 - Current
Assistant Manager
Family Dollar
04.2016 - 07.2019
Freight Team Associate
Home Depot
10.2014 - 03.2016
Human Resources Specialist
United States Army
06.2008 - 07.2012
Radio Operator
105.3 WSGC Radio
06.2005 - 06.2008
Associate of Arts - Graphic Design
Stevens Henager College