Quenton Rucker
Atlanta
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
T-Mobile
01.2023 - 02.2025
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
AT&T
02.2021 - 01.2023
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed strong rapport with customers and created positive impression of business.
Patient Care Coordinator
Aliera Healthcare
01.2019 - 01.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Education
High School Diploma -
Westlake High School
Atlanta, GA06-2011
Skills
- Customer service
- Critical thinking skills
- Teamwork and collaboration
- HIPAA compliance
- Time management
- Organizational skills
- Insurance verification
- Patient care coordination
- Exceptional customer service
- Medical terminology
- Patient outreach and Follow-up
- Strong interpersonal skills
- Microsoft Excel, Outlook and Word
Timeline
Sales Associate
T-Mobile
01.2023 - 02.2025
Sales Associate
AT&T
02.2021 - 01.2023
Patient Care Coordinator
Aliera Healthcare
01.2019 - 01.2021
High School Diploma -
Westlake High School
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