Queshaun Thompkins
Atlanta
Summary
High performing customer service representative dedicated to delivering outstanding support and addressing customer inquiries. 6 years of experience impacting organizational outcomes through time management, communications and administrative tasks. Demonstrates confidence in collaborating with cross-functional teams to tackle complex and high-stakes challenges. Committed to ongoing improvement and contributing to the success of the team. Organized and reliable individual adept at handling multiple priorities while maintaining a positive demeanor. Passionate to assume additional responsibilities to achieve team objectives.
Overview
3
3
years of professional experience
Work History
Customer Advocate Representative
AAA Auto Club Group
05.2024 - Current
- Consistently achieved and surpassed performance standards related to call quality, problem resolution, and customer satisfaction ratings.
- Managed a high volume of inbound calls while maintaining excellent rapport with customers throughout interactions.
- Effectively handled a substantial number of incoming calls while fostering strong relationships with customers during each interaction. Improved customer satisfaction by swiftly addressing and resolving issues.
- Advocated for a proactive strategy in problem resolution by foreseeing potential customer concerns before they developed into more serious issues, leading to shorter call durations and heightened satisfaction among clients.
International Wheelchair Agent
Unifi
09.2022 - 09.2024
- Provided efficient customer support with friendly, professional, and patient attitude
- Completed customer insight report and input thousands of sensitive data
- Trained numerous new hires on company specific policies, procedures, and compliance guidelines
- Politely addressed any customers complaints, escalating to management when necessary.
- Transported over 50 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Store Associate
Bargain Wholesale
09.2021 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Arts - Criminal Justice
Benedict College
05.2021
High School Diploma -
Mays High School
05.2016
Skills
- Strategic Planning
- Critical Thinking
- Client Communications
- Data Analysis
- Team Building
- Conflict Resolution
- Verbal Communications
- Scheduling/Planning
- Client Relations
Timeline
Customer Advocate Representative
AAA Auto Club Group
05.2024 - Current
International Wheelchair Agent
Unifi
09.2022 - 09.2024
Store Associate
Bargain Wholesale
09.2021 - 08.2022
High School Diploma -
Mays High School
Bachelor of Arts - Criminal Justice
Benedict College
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