QUIANA CARTER
McDonough
Summary
Dedicated and compassionate professional with a background in customer service and early childhood education. Skilled in establishing positive relationships with diverse clientele. Excels at providing exceptional care and support, particularly with young children.
Overview
14
14
years of professional experience
Work History
Customer Service Rep/ Claims Processor
The Cigna Group
06.2021 - 12.2024
- Ensure customers’ medical claims are processed accurately and effectively.
- Work in a routine environment reviewing claims submissions from healthcare professionals, customers, and clients for reimbursement of services provided.
- Provide timely assistance, helping customers maintain their health, well-being, and sense of security.
Assistant Director/ Lead Early Childhood Educator
Shiloh Early Leaning Center
05.2018 - 06.2021
- As a Childcare Assistant Director I work in coordination with the Childcare Director providing the daily oversight for all programs within the childcare department (including Infant/Toddler, Preschool, School Age)
- This includes assisting with all aspects of compliance and program regulation, accreditation, licensing, staffing and professional development, curriculum, quality control, parent and public relations
- The Lead Teacher, with the assistance of support staff, shall develop developmentally appropriate curriculum for her/his assigned classroom and work together with the Director and other staff members to foster an atmosphere of goodwill, open communication, and teamwork
Lead Early Childhood Educator
Wiueca Baptist Day School
09.2017 - 05.2018
- Assume responsibility for operation of the Center in the absence of the Director, as appointed
- Assist in the design and implementation of education programs, including in-service staff training programs
- Assist in planning and attending special programs and activities related to the center
- Attend and engage in staff and parent meetings, including biannual Parent/Teacher conferences
Supervisor/ Lead Teacher
Miami Valley Child Development Center
09.2012 - 07.2017
- Monitor and supervise daily activities of assigned support staff
- Supervise and assists assigned support staff with special problems or situations involving staff, families, or children
- Support the professional growth of colleagues by sharing materials and information and providing helpful feedback and encouragement
- Responsible for annual performance evaluation of assigned support staff
- Supervise and guide student interns and work study students in classroom, including required evaluation
- Maintain child-staff and group size ratios at all times
Customer Service/Data Entry/Telemarketing
Infocision
02.2011 - 09.2012
- Compile Sort and Organize data to be entered into databases or electronic files
- Input text and data from documents into spreadsheets, databases and electronic Files
- Input all sensitive data and accounting information into electronic files
- Pay attention to details and input data correctly in a timely manner
Education
Early Childhood Education -
Central State University
Wilberforce, Oh01.2011
Skills
- First Aid
- CPR
- AED
- Patience
- Communication
- Creativity
- Organization
- Enthusiasm
- Microsoft Office
- Claims review
- Data entry proficiency
- Claims
- Numeracy skills
- Account updating
- Multi-line telephone operations
- CRM software
- Multitasking and organization
- Microsoft office expertise
Timeline
Customer Service Rep/ Claims Processor
The Cigna Group
06.2021 - 12.2024
Assistant Director/ Lead Early Childhood Educator
Shiloh Early Leaning Center
05.2018 - 06.2021
Lead Early Childhood Educator
Wiueca Baptist Day School
09.2017 - 05.2018
Supervisor/ Lead Teacher
Miami Valley Child Development Center
09.2012 - 07.2017
Customer Service/Data Entry/Telemarketing
Infocision
02.2011 - 09.2012
Early Childhood Education -
Central State University
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