Quiana Kam
McDonough
Summary
Experienced criminal justice professional with a strong background in client relations, legal research, drafting legal documents, and case management. Demonstrates exceptional organizational skills and meticulous attention to detail to ensure accuracy and compliance with legal standards. Possesses extensive knowledge of legal procedures and utilizes effective communication skills to support attorneys in achieving favorable outcomes.
Overview
13
13
years of professional experience
Work History
Legal Assistant
John Foy and Associates (Contractor)
06.2024 - 10.2024
- Delivered consistent service quality and effective diary management to ensure all claims are handled timely throughout the claim life cycle to achieve optimal outcome
- Evaluated liability and damages to assess Subrogation potential including consideration of jurisdictional statutes, case law and bodily injury value, where applicable
- Updated appropriate party as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Credit Card Customer Service Representative
CITIBANK
12.2022 - 04.2024
- Managed credit inquiry solutions, utilizing critical thinking
- Ensured effective client problem resolution
- Exhibited innovative approach to problem-solving
- Enhanced client satisfaction by effectively resolving credit-related issues
- Analyzed client accounts to detect and prevent fraudulent activities
- Ensured accuracy in customer profiles and documentation compliance
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
Truck Driver
KING KASH ENT
01.2021 - 10.2022
- Coordinated semi-truck operations across 48 states, ensuring timely product delivery
- Implemented cost-effective delivery routes
- Ensured compliance with DOT requirements
- Enhanced fleet efficiency by optimizing delivery routes, reducing travel time
- Monitored and enforced DOT compliance, ensuring all operations met legal standards
- Mentored junior drivers, boosting team skill levels and performance
- Implemented a digital tracking system to streamline report filing and accuracy
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Juvenile Detention Deputy
MANATEE COUNTY SHERIFFS
12.2019 - 09.2020
- Maintained secure environment in juvenile detention facility
- Handled booking and release of offenders
- Ensured facility's security protocols were upheld
- Conducted group counseling sessions for juveniles
- Assisted in resolving daily issues faced by youth
- Managed juvenile security, reduced incidents by enforcing strict protocol's
- Oversaw detailed booking processes, ensuring accurate record-keeping
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
Truck Driver
PRIME INC
10.2015 - 04.2019
- Managed logistics through Qualcomm, ensuring accurate tracking of all deliveries
- Served as a key communication link between dispatcher and customers
- Adhered strictly to DOT regulations and company safety procedures
- Reported traffic situations promptly using mobile communication devices
- Performed deliveries across 48 states and Canada, demonstrating adaptability
- Ensured accuracy in load documentation, enhancing delivery efficiency
- Streamlined delivery tracking, reducing delays and improving client relations
Claims Representative
WELLCARE
05.2011 - 09.2015
- Processed claims that pended for various hold reasons to assist in the final determination on claim disposition
- Processed adjustments related to projects or provider disputes
- Researched post payment claims issues and takes necessary action for correction
- Researched claims issues and works with other departments to resolve claim issues
- Assisted with special projects as assigned or directed while supervising a team of 8
- Filed claims for providers to allow payments on patient accounts
- Conducted thorough research on post-payment issues, ensuring high accuracy in corrections
- Led a team of 8, fostering a collaborative environment to improve project outcomes
- Analyzed and processed complex claims, significantly reducing resolution time
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Bachelor's Degree - Criminal justice with concentration in Emergency Management
Edward Waters University
Jacksonville12.2023
Skills
- Team player
- Quick retention
- Good communication skills
- Leadership
- Project management
- Detail oriented
- Data collection
- Compliance
- Risk assessment
- Self-motivated
Timeline
Legal Assistant
John Foy and Associates (Contractor)
06.2024 - 10.2024
Credit Card Customer Service Representative
CITIBANK
12.2022 - 04.2024
Truck Driver
KING KASH ENT
01.2021 - 10.2022
Juvenile Detention Deputy
MANATEE COUNTY SHERIFFS
12.2019 - 09.2020
Truck Driver
PRIME INC
10.2015 - 04.2019
Claims Representative
WELLCARE
05.2011 - 09.2015
Bachelor's Degree - Criminal justice with concentration in Emergency Management
Edward Waters University
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