Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiana Phang

Atlanta

Summary

Dedicated customer service enthusiast with a readiness to learn and adapt, bridging punctuality, strong interpersonal skills, and clear communication to all services provided. Skilled in de-escalation, customer/ client support, and maintaining safety protocols while delivering welcoming services. Seeks opportunities to grow within a team-oriented work environment and contribute to reliable customer care and professionalism.

Overview

5
5
years of professional experience

Work History

Admissions Coordinator

VITAS Healthcare
Remote
03.2025 - Current
  • Managed admissions processes to ensure timely completion of patient intake documentation.
  • Coordinated communication between prospective patients and healthcare providers for effective support.
  • Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.

Fraud Prevention Agent

Conduent
San Antonio, TX
05.2024 - 02.2025
  • Managed customer inquiries effectively through multiple communication channels.
  • Processed transactions accurately, ensuring compliance with company policies.
  • Collaborated with team members to streamline operational workflows.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Resolved escalated customer issues promptly, maintaining high satisfaction levels.

Timeshare Sales Agent

GEVC
San Antonio, TX
12.2021 - 05.2024
  • Facilitated engaging sales presentations to showcase timeshare benefits and features.
  • Developed strong relationships with potential clients through effective communication and follow-up.
  • Conducted market research to identify trends and customer preferences in timeshare offerings.
  • Collaborated with marketing team to design promotional materials and campaigns for lead generation.

Flight Attendant

IAero Airways
San Antonio, TX
08.2020 - 12.2021
  • Delivered exceptional in-flight customer service, ensuring passenger satisfaction and comfort.
  • Demonstrated proficiency in emergency procedures, contributing to overall flight safety and compliance.
  • Collaborated with crew members to coordinate efficient boarding processes and on-time departures.
  • Managed conflict resolution effectively, de-escalating passenger issues with professionalism and empathy.

Education

Bachelor of Science -

BBA - Business Marketing

The University of Texas At San Antonio
San Antonio, TX
05-2025

Skills

  • Time management
  • Verbal and written communication
  • Reliability and punctuality
  • Interpersonal communications
  • Problem-solving
  • Cultural awareness
  • Customer service
  • Attention to detail
  • Team collaboration
  • Multitasking

Timeline

Admissions Coordinator

VITAS Healthcare
03.2025 - Current

Fraud Prevention Agent

Conduent
05.2024 - 02.2025

Timeshare Sales Agent

GEVC
12.2021 - 05.2024

Flight Attendant

IAero Airways
08.2020 - 12.2021

Bachelor of Science -

BBA - Business Marketing

The University of Texas At San Antonio
Quiana Phang