Summary
Overview
Work History
Education
Skills
Timeline
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Quinasia Grace

Gainesville,GA

Summary

Dynamic professional with extensive experience in warehouse operations and customer service, notably at Publix Distribution Center. Proven track record in order picking and shipping, enhancing efficiency and accuracy. Strong relationship-building skills foster repeat business, while commitment to safety regulations ensures a secure work environment. Adaptable and results-driven, consistently exceeding productivity targets.

Overview

16
16
years of professional experience

Work History

Owner

Grace Renovations
02.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Warehouse Associate

Publix Distribution Center
03.2019 - 11.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Call Center Representative

Nexlinkcommunications
05.2016 - 07.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Warehouse Associate

Carters Distribution
07.2015 - 03.2017
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.

Warehouse Associate

Carters Distribution
05.2014 - 07.2016
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Sales Associate

Foodlion Grocery Store
05.2010 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Little Caesars
05.2009 - 07.2010
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

T.W. Andrews
High Point

Skills

  • Equipment inspection
  • Order picking
  • Safe driving practices
  • Warehouse safety
  • Loading and unloading
  • Electrical hazard awareness
  • Safety regulations compliance
  • Shipping and receiving
  • Accident prevention

Timeline

Owner

Grace Renovations
02.2020 - Current

Warehouse Associate

Publix Distribution Center
03.2019 - 11.2023

Call Center Representative

Nexlinkcommunications
05.2016 - 07.2017

Warehouse Associate

Carters Distribution
07.2015 - 03.2017

Warehouse Associate

Carters Distribution
05.2014 - 07.2016

Sales Associate

Foodlion Grocery Store
05.2010 - 07.2013

Sales Associate

Little Caesars
05.2009 - 07.2010

T.W. Andrews

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Quinasia Grace