Quindella Young
Conyers
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wendy's. Proven track record in enhancing staff performance through effective training and conflict resolution. Skilled in money handling and inventory management, successfully optimizing operations and improving customer satisfaction ratings. Committed to fostering a positive work environment and driving team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mcdonalds, PDI FOODS
06.2019 - 11.2025
- I'mSupervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Receptionist
Aylo Health
06.2023 - 08.2023
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling and patient check-ins to optimize clinic workflow.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Trained new reception staff on administrative procedures and customer service protocols.
- Resolved patient inquiries efficiently, enhancing overall satisfaction with healthcare services.
- Collaborated with healthcare providers to schedule appointments and facilitate communication between departments.
General Manager
Wendy's
03.2015 - 07.2019
- Led team operations to ensure optimal customer service and satisfaction.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Oversaw scheduling and staffing to maintain adequate coverage during peak hours.
- Fostered a positive work environment through effective communication and team-building initiatives.
Education
High School Diploma - Diploma
Elizabeth High School
Elizabeth, NJ06.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Problem resolution
Certification
ServSafe
Timeline
Front Desk Receptionist
Aylo Health
06.2023 - 08.2023
Assistant Manager
Mcdonalds, PDI FOODS
06.2019 - 11.2025
General Manager
Wendy's
03.2015 - 07.2019
High School Diploma - Diploma
Elizabeth High School