QUINETTA HARVEY
Warner Robins
Summary
Detail-oriented Medical Billing and Coding graduate with training in ICD-10-CM, CPT, and HCPCS Level II coding. Strong background in healthcare and customer service, enhancing member satisfaction through accurate documentation review and HIPAA compliance. Seeking an entry-level Medical Coder position to support compliant claims processing.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Aetna/CVS Health
08.2024 - Current
- Resolved medical claims and benefits inquiries, enhancing member satisfaction in a high-volume environment
- Clarified billing and coverage discrepancies through thorough documentation review, ensuring accurate member communication
- Ensured compliance with HIPAA standards to protect patient information.
- Documented member interactions in internal systems, supporting streamlined case management processes
- Support reimbursement processes through detailed case review
Patient Access / Customer Support Representative
Atrium Health Navicent
01.2022 - 08.2024
- Verified insurance eligibility and patient demographics to ensure accurate billing and minimize claim denials
- Maintained and updated patient records within EHR systems to enhance data integrity and accessibility
- Supported front-end revenue cycle processes to enhance patient engagement and efficiency to streamline patient access and improve overall workflow
- Assisted with front-end revenue cycle processes
Scheduler
Dr. Judson Black, Endocrinology
03.2017 - 09.2020
- Managed provider schedules to streamline appointment flow and reduce wait times
- Coordinated patient appointments and specialty follow-ups to enhance patient access to care
- Verified patient information and ensured documentation completion for accurate record-keeping
Front Office Manager
Holiday Inn Express
03.2014 - 02.2017
- Supervised front office operations and coordinated staff scheduling to ensure smooth daily operations
- Managed billing, payments, and reconciliations to maintain financial accuracy and accountability
- Maintained accurate financial and operational records to support decision-making and reporting
Education
Medical Billing and Coding Diploma -
Bryant & Stratton College
08-2025
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL06-2022
Skills
- ICD-10-CM Diagnostic Coding
- CPT & HCPCS Level II Coding
- Foundational ICD-10-PCS Knowledge
- Medical Terminology
- EHR Documentation Review
- Claims Processing & Insurance Verification
- HIPAA Compliance
- Microsoft Office (Word, Excel, Outlook)
- Accurate Data Entry
- Medical billing
- HIPAA compliance
- Customer service
- Appointment scheduling
- Detail orientation
- Time management
- Tactful and diplomatic
Timeline
Customer Service Representative
Aetna/CVS Health
08.2024 - Current
Patient Access / Customer Support Representative
Atrium Health Navicent
01.2022 - 08.2024
Scheduler
Dr. Judson Black, Endocrinology
03.2017 - 09.2020
Front Office Manager
Holiday Inn Express
03.2014 - 02.2017
Medical Billing and Coding Diploma -
Bryant & Stratton College
Associate of Science - Healthcare Management
Ultimate Medical Academy