Quinita Deshay
Douglasville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Delivery Courier
Amazon
11.2024 - 06.2025
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Virtual Customer Service Representative
Arise Virtural Solutions
06.2021 - 04.2025
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
- Enhanced team morale and motivation through recognition of outstanding customer service achievements.
Customer Service Representative
Walgreens
10.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Evans High School
Orlando, FL08-2005
Skills
- Punctuality
- Working independently
- Customer service
- Problem-solving
- Relationship building and rapport
Timeline
Delivery Courier
Amazon
11.2024 - 06.2025
Virtual Customer Service Representative
Arise Virtural Solutions
06.2021 - 04.2025
Customer Service Representative
Walgreens
10.2020 - 06.2021
High School Diploma -
Evans High School
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