Monica Binns
STONE MOUNTAIN,GA
Summary
Results-driven professional dedicated to delivering exceptional support tailored to customer needs. Proven ability to manage concerns and resolve conflicts effectively, ensuring maximum customer satisfaction. Strong background in customer relations and communication fosters positive interactions and builds lasting relationships. Committed to enhancing the overall customer experience through proactive problem-solving and attentive service.
Overview
39
39
years of professional experience
Work History
Member Advisor/Teller
Members First Credit Union
06.2022 - Current
- .Review, processing and researching of documentation and transactions for domestic and international, consumer, commercial, and wholesale bank businesses, services and clients.
- Performs a variety of accounting support and transaction processing activities that include posting, balancing and reconciling.
- Processed and balanced month end reports.
- Recommend and promote MFCU products and services in order to build strong financial relationships with members, boosting business profit
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Board of Commissioners Receptionist
Dekalb County Government
07.2014 - 10.2019
- Direct Constituents by maintaining employee and department directories; giving instructions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to up to 30 company employees by copying, faxing, and filing documents.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Human Resources Specialist
AT&T Southeast Staffing
10.2012 - 07.2013
- Manage multiple job requisitions that included 700+ applicants.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked alongside global business leader to deploy new training strategies.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Proof Operator/Senior Teller/Customer Service Representative Team Lead
Wachovia Bank
02.1987 - 09.2012
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Prepared, sent, and received image cash letters and processed all transit bags.
- Detected out of balance transactions and followed implemented handling procedures.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School -
St. Luke Academy
Atlanta, GA06.1987
Skills
- Adobe Acrobat
- Quickbooks
- Microsoft Office
- Training and coaching
- Client retention strategies
- Strong interpersonal skills
- PowerPoint
- Exceptional communication
Timeline
Member Advisor/Teller
Members First Credit Union
06.2022 - Current
Board of Commissioners Receptionist
Dekalb County Government
07.2014 - 10.2019
Human Resources Specialist
AT&T Southeast Staffing
10.2012 - 07.2013
Proof Operator/Senior Teller/Customer Service Representative Team Lead
Wachovia Bank
02.1987 - 09.2012
High School -
St. Luke Academy
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