Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

QUINNATTA ADAMS

Douglasville

Summary

Dynamic administrative professional with extensive experience at FirstService Residential, excelling in property management and resident relations. Proven expertise in utilizing Yardi for financial recordkeeping and fostering strong communication to resolve conflicts effectively. Recognized for enhancing operational efficiency and ensuring compliance with community standards.

Overview

11
11
years of professional experience

Work History

Portfolio Administrative Assistant / Lease Administrator

FirstService Residential
Atlanta
09.2019 - 02.2025
  • Fostered positive resident relationships through prompt, courteous communication and proactive issue resolution.
  • Oversaw the full leasing process, including applicant screening, approvals, and lease execution.
  • Collected rent, monitored delinquencies, and issued timely collection and late payment notices.
  • Maintained financial records, processed deposits, and ensured accurate income accounting.
  • Coordinated apartment turnover and maintenance service requests to ensure unit readiness.
  • Managed clubhouse rental requests and processed deposits in accordance with board approvals.
  • Handled all move-in/move-out procedures and maintained security deposit documentation.

Front Desk Supervisor / Administrative Assistant

FirstService Residential
Atlanta
04.2014 - 09.2019
  • Supervised front desk operations including team scheduling, payroll tracking, and insurance certificate compliance.
  • Onboarded and trained new staff to uphold service quality and community standards.
  • Processed Architectural Control Committee (ACC) requests and facilitated board approvals.
  • Prepared and distributed welcome/move-in packages; handled lease and resale transactions.
  • Provided administrative support to CAM, engineering, housekeeping, and maintenance departments.
  • Filed incident reports and conducted investigations under CAM guidance.
  • Coordinated community events and responded to service requests and resident inquiries.
  • Oversaw vendor and visitor access while ensuring adherence to building security protocols.

Education

Community Association Manager (CAM) Certification -

Lueder, Larkin & Hunter LLC
Atlanta, GA
12.2025

FirstPath Community Association Management Program -

FirstService Residential
Atlanta, CA
11-2020

Skills

  • Property Management Software: Avid
  • Property Management Software: Connect
  • Property Management Software: AS400
  • Property Management Software: Yardi
  • Office Applications: Microsoft Word
  • Office Applications: Excel
  • Office applications: PowerPoint
  • Office Applications: Outlook
  • Financial Tools: Peachtree
  • Financial Tools: Oracle
  • Strengths: Communication
  • Strengths: recordkeeping
  • Strengths: customer service
  • Strengths: conflict resolution

References

Available upon request.

Awards

  • 2015 'Own It' Award
  • 2016 'Be Genuinely Helpful' Award
  • 5-Year and 10-Year Service Anniversary Awards

Timeline

Portfolio Administrative Assistant / Lease Administrator

FirstService Residential
09.2019 - 02.2025

Front Desk Supervisor / Administrative Assistant

FirstService Residential
04.2014 - 09.2019

Community Association Manager (CAM) Certification -

Lueder, Larkin & Hunter LLC

FirstPath Community Association Management Program -

FirstService Residential

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