Quintarius Alexander
Warner Robins
Summary
Dynamic Physical Therapist Technician and Fitness Instructor. Excelled in patient care, mobility assistance, and fitness program design, enhancing client satisfaction and progress. Skilled in fostering supportive environments and leading teams, demonstrating exceptional service excellence and leadership capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server Team Lead/ Expo Lead
Walk-On's Bistreaux & Bar
Warner Robins
02.2025 - 02.2025
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Facilitated development of new hires through effective instruction and mentorship.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided suggestions and recommendations on food and beverages.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
Customer Service Representative
Social Security Adminstration
Warner Robins
10.2023 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Fitness Instructor
FitCo Fitness Center
Warner Robins
05.2021 - 02.2022
- Guided individuals in the proper handling of various exercise tools including weights and fitness bands.
- Implemented fitness challenges and competitions to motivate clients and foster a supportive community environment.
- Designed and led group fitness classes tailored to participants' skill levels and fitness goals.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Developed personalized workout plans based on individual client assessments and goals.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
Physical Therapist Technician
Houston Healthcare
Warner Robins
01.2016 - 03.2021
- Maintained cleanliness of medical tools through regulated cleaning techniques.
- Communicated regularly with physical therapists regarding patient progress towards goals set forth in their individualized treatment plan.
- Attended therapy sessions alongside lead therapist to document key insights.
- Performed administrative duties, including scheduling appointments and managing patient files.
- Organized necessary tools and materials for each physical therapy session as per treatment guidelines.
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
Education
Bachelor of Science - Exercise Physiology
Valdosta State University
Valdosta, GA09-2016
Skills
- Patient care
- Mobility assistance
- Medical documentation
- Equipment management
- Service Excellence
- Fitness program design
- Guiding Onboarding Process
- Clinical Vital Measurement
- Appointment scheduling
- Home exercise programs
- Product Supply Management
- Collaborate With Leadership
Affiliations
- Volunteer Youth Basketball Coach / Mentor Program
- Camp Leader/ Trainer
Languages
Spanish
Elementary
English
Full Professional
Accomplishments
- ACSM Certification Earned upon graduation
Certification
- ACSM BSEP
- CPR/BLS and AED
Timeline
Server Team Lead/ Expo Lead
Walk-On's Bistreaux & Bar
02.2025 - 02.2025
Customer Service Representative
Social Security Adminstration
10.2023 - 10.2024
Fitness Instructor
FitCo Fitness Center
05.2021 - 02.2022
Physical Therapist Technician
Houston Healthcare
01.2016 - 03.2021
Bachelor of Science - Exercise Physiology
Valdosta State University
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