Quintavius Ellis
Atlanta
Summary
Results-driven leader with a focus on guest services and operational excellence. Expertise in training teams and implementing standard operating procedures, leading to improved processes and exceptional service delivery.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Front Office Supervisor
Embassy Suites by Hilton
Atlanta
02.2025 - Current
- Led front desk team to deliver exceptional customer service while adhering to Hilton standards.
- Resolved guest inquiries, complaints, and special requests to enhance overall guest satisfaction.
- Implemented standard operating procedures to improve guest check-in and -out process.
- Coordinated with housekeeping to ensure timely room availability and cleanliness prior to check-in.
- Trained new employees on hotel policies and front office procedures.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Assisted with interviewing job applicants by asking appropriate questions and offering insights and feedback.
CNA
Pruitt Healthcare
Atlanta
01.2024 - Current
- Monitored vital signs and promptly reported changes to nursing staff to facilitate timely interventions.
- Documented patient information accurately in electronic health records systems.
- Communicated patient health status clearly to residents, families, and healthcare team members to ensure comprehensive care.
- Followed safety protocols to maintain a secure environment, reducing risks for all patients.
Night Audit Supervisor
Hilton Garden Inn
Atlanta
02.2022 - 01.2024
- Supervised nightly operations and ensured compliance with hotel policies.
- Trained and mentored staff on service standards and operational procedures during the nightly audit.
- Collaborated with management to implement process improvements for efficiency.
- Generated various statistical reports related to occupancy rates, revenue streams, guest feedback scores.
- Resolved any discrepancies or issues related to night audit operations in a timely manner.
- Delivered daily food and beverage sales reports to professionals.
Front Desk Agent
Doubletree By Hilton
Atlanta
02.2020 - 02.2022
- Greeted guests warmly and ensured smooth check-in processes.
- Managed reservations and maintained accurate guest records using hotel software.
- Coordinated with housekeeping to fulfill guest requests promptly.
- Processed payments and managed cash handling procedures diligently.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Menswear Manager
JCPenney
05.2018 - 02.2020
- Oversaw menswear department operations and ensured optimal product presentation.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Trained and mentored staff on customer service and sales techniques.
- Facilitated team meetings to discuss performance goals and operational improvements.
- Supervised work of cashiers, training new team members and monitoring performance.
Education
High School Diploma -
Park Crossing High School
Montgomery, Al05-2018
Skills
- Guest services
- Reservation systems
- Staff training and development
- Standard operating procedures
- Customer relationship management
- Revenue management
- Data entry
- Staff management
- OnQ (Hilton PMS)
- PEP
- Performance Improvements
Certification
ServSafe Certified
Timeline
Front Office Supervisor
Embassy Suites by Hilton
02.2025 - Current
CNA
Pruitt Healthcare
01.2024 - Current
Night Audit Supervisor
Hilton Garden Inn
02.2022 - 01.2024
Front Desk Agent
Doubletree By Hilton
02.2020 - 02.2022
Menswear Manager
JCPenney
05.2018 - 02.2020
High School Diploma -
Park Crossing High School