Quinterious Pennamon
Fayetteville
Summary
Customer-focused professional with five years of experience in sales support and program coordination. Managed high-volume calls and navigated clients through complex processes while maintaining accurate CRM records. Led logistics and operations for large educational events, showcasing strong organizational skills and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Advisor
WorldStrides
Vienna
12.2024 - 05.2026
- Engaged clients to assess travel needs and preferences, enhancing personalized service.
- Provided detailed information on educational travel programs and itineraries.
- Assisted clients with booking processes using CRM software and tools.
- Collaborated with team members to address client inquiries and issues, improving resolution efficiency.
- Maintained accurate records of client interactions and transactions in the database.
- Conducted follow-up communications to gauge client satisfaction and foster retention.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Adapted sales strategies based on client feedback and market trends effectively.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
Site Coordinator
WorldStrides
Vienna
06.2025 - 08.2025
- Oversaw daily program operations for student leadership and career exploration events.
- Coordinated logistics, schedules, and staff communication to ensure seamless student movement during events.
- Ensured safety and smooth execution of academic sessions and activities.
- Served as primary on-site contact for students, parents, staff, and partners, facilitating effective communication and support.
- Demonstrated strong leadership, adaptability, and effective communication skills.
- Collaborated with team members to resolve travel-related issues promptly.
- Organized pre-trip meetings to equip students and parents with essential travel information and expectations.
Cares Agent
Chick-fil-A
Atlanta
06.2019 - 05.2024
- Resolved customer concerns with empathy, enhancing customer satisfaction and loyalty.
- Maintained service standards and met response time goals, ensuring timely support in a fast-paced environment.
- Delivered customer support via phone, email, and digital channels.
- Demonstrated patience, professionalism, and strong problem-solving skills, contributing to positive team dynamics and customer relations.
- Documented cases accurately while adhering to escalation procedures.
Education
Bachelor of Arts - Video Game Art & Development
Full Sail University
Winter Park, FL12-2020
Skills
- Sales strategies
- Product knowledge
- CRM software
- Client engagement
- Relationship management
- Proactive follow-up
- Customer satisfaction
- Time management
- Adaptability to feedback
- Team collaboration
- Communication skills
- Travel logistics
Certification
- CPR Certified — American Heart Association
Languages
English
Full Professional
Spanish
Elementary
Timeline
Site Coordinator
WorldStrides
06.2025 - 08.2025
Inside Sales Advisor
WorldStrides
12.2024 - 05.2026
Cares Agent
Chick-fil-A
06.2019 - 05.2024
Bachelor of Arts - Video Game Art & Development
Full Sail University