Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiunca Hardeman

Covington

Summary

Dynamic Customer Support Specialist with a proven track record at TurboTax, excelling in customer service excellence and issue troubleshooting. Adept at multitasking in high-pressure environments, I consistently resolved customer inquiries and enhanced satisfaction, contributing to a seamless service experience. Strong analytical thinker with expertise in CRM software and effective communication skills.

Overview

12
12
years of professional experience

Work History

Customer Support Specialist

TurboTax
12.2021 - 01.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Accounts Receivable Clerk

Capital One
07.2017 - 10.2021
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.

Customer Service Representative

Orkin
05.2013 - 02.2017
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Newton High School
Covington, GA
05-2010

Skills

  • Customer service excellence
  • Analytical thinking
  • Stress management
  • Data entry
  • Issue troubleshooting
  • Payment processing
  • Multitasking and organization
  • CRM software
  • Verbal and written communication
  • Active listening
  • Problem-solving

Timeline

Customer Support Specialist

TurboTax
12.2021 - 01.2025

Accounts Receivable Clerk

Capital One
07.2017 - 10.2021

Customer Service Representative

Orkin
05.2013 - 02.2017

High School Diploma -

Newton High School
Quiunca Hardeman