Micaylah Harris
Atlanta
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specializes in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
3
3
years of professional experience
Work History
Hybrid Administrative Assistant
Vino Van LLC
Atlanta
12.2022 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings, prepared agendas, and took meeting minutes.
- Assisted in preparing reports and presentations for management review.
- Maintained accurate records of customer interactions in the database system.
- Managed customer complaints and resolved issues effectively and efficiently.
- Assisted customers with inquiries and provided detailed product information.
- Utilized CRM software to track customer feedback and service requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Entered data accurately into company database systems.
- Utilized specialized software applications related to the job role.
Remote Customer Service Representative (TEMP)
Claires Stores Inc
Atlanta
01.2025 - 01.2026
- Utilized CRM software to track customer feedback and service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Entered data accurately into company database systems.
Beauty Advisor
Sephora
Dunwoody
10.2023 - 12.2024
- Engaged customers through personalized beauty consultations and product recommendations.
- Maintained knowledge of current beauty trends and new product launches.
- Assisted in inventory management by restocking shelves and organizing displays.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Education
Some College (No Degree) - Computer Science
Georgia State University
Atlanta, GASkills
- Office management
- Customer relationship management
- Data entry
- Report preparation
- Customer Service
- Billing/Information Specialist
- CRM software utilization
- Data entry documentation
- Effective communication
- Customer service
- Problem-solving
- Scheduling
Timeline
Remote Customer Service Representative (TEMP)
Claires Stores Inc
01.2025 - 01.2026
Beauty Advisor
Sephora
10.2023 - 12.2024
Hybrid Administrative Assistant
Vino Van LLC
12.2022 - Current
Some College (No Degree) - Computer Science
Georgia State University