Ena Hoang
Lawrenceville
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to a safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier, Barista
Chicha San Chen
Duluth
07.2024 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed customer transactions accurately and efficiently at a high-volume retail store.
- Assisted customers with product inquiries and provided exceptional service consistently.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to manage inventory and restock merchandise effectively.
- Resolved customer complaints swiftly to maintain store reputation and satisfaction levels.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Barista
Ding Tea
10.2021 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Attention to Detail
- Exceptional customer service
- Friendly and outgoing
- Cash Handling
- Microsoft Office
- English and Vietnamese Fluent
Education
High School Diploma -
PEACHTREE RIDGE HIGH SCHOOL
Suwanee, GA01.2023
Skills
- Team player
- Coffee-making
- Fast learner
- Adaptability
- Knowledge of coffee-making equipment
- Works well under pressure
- Ability to manage multiple priorities
- Positive attitude
- Willingness to take on added responsibilities
- Customer service
- Active listening
Languages
Vietnamese
Native/ Bilingual
Timeline
Cashier, Barista
Chicha San Chen
07.2024 - Current
Barista
Ding Tea
10.2021 - 11.2022
High School Diploma -
PEACHTREE RIDGE HIGH SCHOOL
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