Rachael Benitez
Omega
Summary
Results-driven professional with expertise in Patient Account Management and Revenue Cycle Operations. Proficient in resolving billing issues and ensuring compliance with healthcare regulations while maintaining accurate financial records. Skilled in facilitating communication between patients and insurance companies to achieve timely claims processing. Strong analytical abilities and attention to detail enhance patient support and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Colquitt Regional Medical Center
02.2023 - Current
- Resolved account discrepancies, enhancing patient billing inquiry efficiency.
- Processed insurance claims accurately using electronic health record systems.
- Coordinated with providers to secure documentation for claims approval.
- Educated patients on financial responsibilities and available payment options.
- Managed VA authorizations and referrals effectively to streamline patient care.
- Facilitated appointment scheduling and cancellations for patients as needed.
Quality Assurance Analyst
National Beef Packing Co
10.2005 - 04.2018
- Ensured high-quality standards through thorough product inspections and evaluations.
- Executed test plans validating product specifications for compliance and effectiveness.
- Led cross-functional teams to resolve quality issues and implement corrective actions.
- Identified process improvements through data trend analysis, enhancing overall product quality.
- Enhanced documentation accuracy and efficiency by streamlining reporting processes.
- Maintained knowledge of industry regulations, ensuring compliance during quality assurance processes.
Education
GED -
Southern Regional Technical College
Tifton, GA12-2018
Accounting -
Southern Regional Technical College
Tifton, GA12-2020
Skills
- HIPAA compliance
- Bilingual
- Insurance verification
- Insurance billing
- Medical billing
- Follow-up skills
- Strong empathy
- Data entry proficiency
- Medical terminology knowledge
- Team collaboration
- Verbal and written communication
- Medical terminology
- Payment processing
- Administrative support
- Insurance collaboration
- Collections experience
- Bookkeeping
- Patient care
- HIPAA
- Healthcare industry
- Excellent judgment
- Organizational skills
- Decision-making
- Teamwork
- Teamwork and collaboration
- Document archiving
- Customer service
- Problem-solving
- Flexible and adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Certification
- Scheduling, Referrals & Precerts
- Advance Beneficiary Notice (ABN)
- Dealing with the Difficult
- Health Insurance Basics
- HIPAA
- Keys to successful collection
- Patient Access Service 101
- Physician Office Patient Account
- Telephone Etiquette
- Office Specialist
- Computerized Office Setting
Other Documents
I am a clinical applicant, and my resume/CV will be provided under Other Documents.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Account Representative
Colquitt Regional Medical Center
02.2023 - Current
Quality Assurance Analyst
National Beef Packing Co
10.2005 - 04.2018
GED -
Southern Regional Technical College
Accounting -
Southern Regional Technical College