Rachael Quintero
Lyons
Summary
Proven sales associate at Badcock Home Furniture & More, adept in customer service and cash handling, enhanced store revenue through effective problem-solving and exceptional people skills. Demonstrated ability to exceed sales targets by building strong customer relationships and leveraging teamwork. Skilled in store operations and payment processing, consistently delivering results with a focus on achieving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Walmart
Vidalia
11.2024 - Current
- Friendly, fast problem-solving
- Cash handling accuracy
- Teamwork in a high-volume environment
- Reliability and Flexibility
- Clear communication with diverse customers
Money Center Associate
Walmart
Vidalia
11.2024 - Current
- Financial transactions handling (money orders, wire transfers, bill pay)
- Check cashing & verification procedures
- Cash handling & drawer balancing
- Compliance with financial regulations & company policies
Fraud detection & loss prevention - Confidential customer data handling
- Identification verification (ID validation)
- Processed cash, check, and credit cards for customer purchases.
- Developed and maintained a positive working relationship with customers.
Cashier
Walmart
Vidalia
11.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided friendly service.
- Handled cash, credit, and debit transactions with accuracy and integrity.
- Accepted cash and credit card payments, issued receipts and provided change.
SALES ASSOCIATE
Badcock Home Furniture & More
Vidalia
08.2016 - 10.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select merchandise.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Provided accurate information about merchandise, prices and availability both in person and over the phone.
- Built relationships with potential customers by providing helpful advice on product selection.
- Tagged new merchandise for sale and updated signs.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Drove sales through customer relationship building and suggestive selling techniques.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Performed sales floor work, such as greeting and assisting customers and taking inventory.
- Answered questions regarding store and merchandise.
- Received and processed cash and credit payment.
- Prepared sales slips and sales contracts.
- Completed contracts, and arranged for delivery.
COLLECTOR
Badcock Home Furniture & More
Vidalia
08.2016 - 12.2019
- Applied negotiation tactics when dealing with difficult customers or those who have financial hardship issues.
- Communicated professionally and empathetically with debtors to collect outstanding payments.
- Conducted regular follow-up calls with clients failing to pay bills.
- Approved and negotiated reasonable payment arrangements within corporate guidelines.
RECEPTIONIST
Vidalia Lab Services
Vidalia
10.2010 - 11.2015
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Checked visitors in and directed or escorted to appropriate departments.
Education
High School Diploma -
Toombs County High School
Lyons, GA05-2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Cash Register Operation
- Money Handling
- Exceptional customer service
- Store Opening and Closing
- Payment Processing
- Cleaning techniques
References
- Quinten Perkins, Owner Associate, (912) 245-5405, perk8146@gmail.com
- Sonia Ascencio, Store Manager Associate, (912) 245-0293, ascencio_noel@yahoo.com
- Claudia Orellana, Store Manager Associate, (912) 245-2087, Mariposalatina86@yahoo.com
- Crystal Quintero, Office Manager Associate, (912) 307-1325, cquintero1988@yahoo.com
Timeline
Customer Service Representative
Walmart
11.2024 - Current
Money Center Associate
Walmart
11.2024 - Current
Cashier
Walmart
11.2024 - Current
SALES ASSOCIATE
Badcock Home Furniture & More
08.2016 - 10.2024
COLLECTOR
Badcock Home Furniture & More
08.2016 - 12.2019
RECEPTIONIST
Vidalia Lab Services
10.2010 - 11.2015
High School Diploma -
Toombs County High School