Rachael Makafui Lithur
Accra
Summary
Well -organized Human Resource and Administrative professional with excellent multitasking abilities. A creative leader with multidisciplinary managerial skills in office administration, finance, people support, and project management. Deliver proactive support on key administrative matters to promote productivity across departments.
Overview
10
10
years of professional experience
Work History
HR/Administrative Office Manager
SWIFTA SYSTEMS & SERVICES INT'L LTD
Accra, Ghana
09.2014 - 03.2020
- Conducted new employee interviews, reference checks, orientation and training, and provided ongoing monitoring and evaluation.
- Structured compensation and benefits according to market conditions and budget demands
- Reviewed and drafted offer letters,job descriptions, employment contracts and kept records of all personnel
- Managed payroll and coordinated statutory deductions and payments such as SSNIT, PAYE and tax returns
- Coordinated entry visas and work permit applications and renewals for staff in all operating countries and Ghana.
- Prepared warning letters for non- performance and conducted exit interviews to ensure great relationship even after employees depart
- Served as bridge between Management and employees and advised on resolution of issues.
- Organized international and domestic travel arrangements and logistics for over thirty staff members and International partners.
- Forecasted expected personnel demands with line managers and developed forward-thinking approaches to achieve objectives.
- Liaised between multiple business divisions to improve communications and champion new policies.
- Coordinated and organized over ten(10) Google Digital Skills Training program for educational institutions and government agencies
- Planned and managed leave and deployment plans for Consultants assigned to projects following relevant labour laws
- Developed succession plans and promotion paths for all staff.
- Guided and informed management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Created safe work environment by complying with safety, health and security requirements.
- Maintained up to date asset register and made requisitions for replacement of laptops for both technical and back- office staff.
- Managed and supervised daily administration of office such as cleanliness, stationery, fuel for vehicles and procurement of services
Administrative Officer
SWIFTA SYSTEMS & SERVICES INT'L LTD
Accra, Ghana
04.2012 - 09.2014
- Designed and managed electronic and paper filing system of all company and project documents for easy retrieval and referencing
- Coordinated management of office including payment of rent, utilities and arranged for repairs and maintenance where necessary
- Coordinated corporate events, meetings, employee, and management travels including ticket purchases, hotel reservations and airport pickup.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Supervised and coordinated logistics for participation in International exhibitions including Mobile Money and Digital Payment Africa ( South Africa), 3rd Ghana E-commerce Expo,West Africa Telecoms Summit and Expo ( Accra-Ghana)
- Prepared and kept updated record of employee/ company information including medical insurance renewals and filing of returns
- Developed and issued mission orders, and monitored travel of all Consultants
- Developed leave policy, recruitment policy, per diem and health policies and Staff Handbook to guide all employees
- Facilitated on-boarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Prepared Project meeting minutes, reports, issued internal memos and communications; and responded to professional business correspondences
- Liaised with Immigration authorities for approval and renewal of visas and work permits for employees and project partners
- Introduced and consistently published monthly bulletins to keep teams updated on company objectives and achievements, and team and individual celebrations
- Custodian of all documents,check books, keys and signatures
Volunteer Coordinator/ Teen Supervisor
CROSS CULTURAL SOLUTIONS(CCS)
Hohoe
02.2011 - 03.2012
- Coordinated orientation training for over 100 volunteers
- Matched volunteers to appropriate opportunities by conducting skills-based assessments
- Communicated planned schedules and changes in schedules to volunteers and resolved conflicts among volunteers
- Tracked volunteer applications and conducted background checks to facilitate participation in CCS volunteering programs
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions
- Guided volunteers placed in schools and assisted with relevant curriculum activities.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards
Administrative Assistant
United Nations Development Programme
Accra
12.2009 - 12.2010
- Compiled and prepared briefing and presentation materials, speeches, background information and documentation for meetings and missions for Sustainable Livelihood and Employment Creation Unit
- Provided support for arrangement of logistics for International conferences and workshops such as UNDP -RBA Cluster meeting held in Accra and attended by high-level personnel and diplomats such as Helen Clark(UNDP Administrator), Country Directors and Resident Representative of the UN
- Compiled inputs from all Implementing partners and published 2010 Annual End of Year Unit Report
- Wrote interview reports, minutes of weekly meetings and Unit retreat reports
- Monitored and maintained leave and attendance records and processed home leave for team members
- Followed up on deadlines and commitments made by Implementing Partners and Program Officers and coordinated collection and submission of reports to Head of Unit
Education
MASTER oF BUSINESS ADMINISTRATION( GENERIC) -
Australian Institute Of Business(AIB)
Adelaide(Australia)2019
Project Management Professional (PMP)Training -
Ebony Consult
Accra-Ghana2016
Executive Certificate : Human Resource Management -
Logos Graduate School
Accra-Ghana2014
Executive Certificate : Accounting for Non-Accountants -
University of Ghana Business School (UGBS)
Accra-Ghana2014
Bachelor of Education( Social Sciences) Economics -
University Of Cape Coast
Cape Coast- Ghana05.2009
Skills
- Managing office supply inventory
- Writing and reporting skills
- Recruitment strategies
- Service Level Agreements
- Office operations management
- Payroll Administration
- Health and Safety Management
- IT Support
- Microsoft 365
- Travel and Logistics Arrangements
- Hr Policies/ Ghana Labour Laws
- Planning
Timeline
HR/Administrative Office Manager
SWIFTA SYSTEMS & SERVICES INT'L LTD
09.2014 - 03.2020
Administrative Officer
SWIFTA SYSTEMS & SERVICES INT'L LTD
04.2012 - 09.2014
Volunteer Coordinator/ Teen Supervisor
CROSS CULTURAL SOLUTIONS(CCS)
02.2011 - 03.2012
Administrative Assistant
United Nations Development Programme
12.2009 - 12.2010
MASTER oF BUSINESS ADMINISTRATION( GENERIC) -
Australian Institute Of Business(AIB)
Project Management Professional (PMP)Training -
Ebony Consult
Executive Certificate : Human Resource Management -
Logos Graduate School
Executive Certificate : Accounting for Non-Accountants -
University of Ghana Business School (UGBS)
Bachelor of Education( Social Sciences) Economics -
University Of Cape Coast