Rachel Anderson
Alpharetta,GA
Summary
Customer-focused professional with 8 years of experience in hospitality, including 5 years in high-volume bartending, bringing proven strengths in relationship building, upselling, communication, and revenue growth. Adept at understanding customer needs, recommending solutions, and delivering exceptional service in fast-paced environments. Seeking to transition into a sales role where interpersonal skills and performance-driven mindset can drive results.
Overview
5
5
years of professional experience
Work History
Event Mixologist
RTB- Raising The Bar
09.2020 - Current
- Implemented seasonal menu changes based on customer feedback and trends.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Resolved customer complaints with professionalism, preserving establishment's reputation and customer relationships.
Bartender
Reverb by Hard Rock Hotel
10.2021 - 09.2025
- Crafted unique cocktails and beverages using diverse techniques and ingredients.
- Trained new bartenders on drink preparation, customer interaction, and workflow efficiency.
- Implemented seasonal drink specials, driving increased sales and customer interest.
- Developed positive relationships with patrons, fostering a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed bar inventory, ensuring optimal stock levels of supplies and products.
Education
High School Diploma -
Milton High School
Alpharetta, GASkills
- Customer Relationship Management
- Upselling & Cross-Selling
- Persuasive Communication
- Objection Handling
- Product Knowledge & Recommendations
- Revenue Growth & Goal Achievement
- Time Management & Multitasking
- Team Collaboration
- POS Systems & Cash Handling
- High-Pressure Performance
Timeline
Bartender
Reverb by Hard Rock Hotel
10.2021 - 09.2025
Event Mixologist
RTB- Raising The Bar
09.2020 - Current
High School Diploma -
Milton High School