Rachel Ballew
Rome
Summary
Dynamic culinary professional with extensive experience at Red Lobster, excelling in food preparation and customer service. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in kitchen safety protocols and staff training, consistently maintaining high standards of cleanliness and organization to optimize workflow and ensure quality.
Overview
6
6
years of professional experience
Work History
Line Cook
Red Lobster
05.2023 - Current
- Prepared and cooked menu items according to standard recipes and presentation specifications.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with health regulations.
- Assisted in inventory management by tracking stock levels and minimizing waste.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Operated kitchen equipment safely, adhering to safety protocols and operational guidelines.
- Trained new staff on food preparation techniques and kitchen procedures to foster efficiency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Bartender
Red Lobster
05.2023 - Current
- Prepared and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area in compliance with health standards.
- Provided excellent customer service, ensuring satisfaction through effective communication and responsiveness.
Server
Red Lobster
05.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas and serving stations.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Learned menu items and daily specials to effectively communicate recommendations to guests.
- Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Walmart
12.2022 - 04.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve accessibility.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Cashier
Dairy Queen
03.2020 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on register procedures and customer interaction techniques.
- Handled cash management, ensuring accurate cash drawer balances at end of shifts.
Cook
Dairy Queen
03.2020 - 11.2022
- Prepared menu items according to standardized recipes and food safety guidelines.
- Operated kitchen equipment including fryers, grills, and blenders efficiently.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Assisted in training new team members on food preparation techniques and procedures.
- Conducted regular quality checks to maintain high standards of food presentation and taste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Manager
Dairy Queen Grill & Chill
03.2020 - 11.2022
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing levels during peak hours, enhancing team performance.
- Ensured compliance with health and safety regulations, promoting a safe work environment for employees and customers.
- Analyzed sales data to identify trends, informing decisions on promotions and menu offerings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Prep Cook
Cajun Depot
08.2020 - 02.2021
- Prepared ingredients for daily menu items, ensuring freshness and quality.
- Maintained cleanliness and organization of kitchen workstations to enhance efficiency.
- Assisted chefs in cooking food to specification, following proper techniques and safety protocols.
- Operated kitchen equipment safely, including knives, mixers, and ovens.
Education
High School Diploma -
Gilmer High School
Ellijay, GASkills
- Food preparation
- Kitchen safety protocols
- Equipment operation
- Customer service
- Sanitation practices
- Cooking techniques
- Team collaboration
- Order accuracy
- Time management
- Staff training
- Multitasking abilities
- Cash handling
- Quality control
- Communication skills
- Problem resolution
- Beverage preparation
- Workflow optimization
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Reliable and trustworthy
- Active listener
- Problem-solving
Timeline
Line Cook
Red Lobster
05.2023 - Current
Bartender
Red Lobster
05.2023 - Current
Server
Red Lobster
05.2023 - Current
Sales Associate
Walmart
12.2022 - 04.2023
Prep Cook
Cajun Depot
08.2020 - 02.2021
Cashier
Dairy Queen
03.2020 - 11.2022
Cook
Dairy Queen
03.2020 - 11.2022
Manager
Dairy Queen Grill & Chill
03.2020 - 11.2022
High School Diploma -
Gilmer High School