Rachel Beasenburg
Young Harris,GA
Summary
A focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests, and emails with good problem-solving, multitasking, and research abilities.
Overview
10
10
years of professional experience
Work History
Video Client Care Specialist
Spectrio
02.2023 - 03.2025
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Ensure each community displays correct content on their displays.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Conducted case management activities and services with multidisciplinary team.
Customer Service Representative
Critter Control
09.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Outside Sales Specialist
MissQuito Mosquito Control
04.2022 - 09.2022
- Sold mosquito control services to customers
- Inspected the size as well as agricultural surroundings of potential customers yards
- Wrote up and sent out proposals to interested customers that were specific to their needs
- Attended local networking events to help market our company and services we provide
- Connected with business associations and created strategic partnerships with one another.
Fulfillment Specialist/Rental Coordinator
BigRentz Inc.
06.2021 - 02.2022
- Prioritized open rental requests based upon start date
- Reached out to suppliers regarding needed equipment
- Decipher which supplier is able to accommodate each request within a positive profit margin
- Conversed as a team whenever help was needed
- Ensured prior booked orders were still on track for delivery
- Built positive rapport with suppliers in all states.
Patient Account Representative
Fresenius Medical Care
09.2020 - 01.2021
- Generated detailed billing reports
- Collaborated with relevant parties to resolve billing issues
- Evaluated outstanding accounts
- Initiated the collection process
- Addressed customers need to support operations
- Provided individualized customer service.
Front Desk Receptionist
GA Physical Therapy & Sports Medicine
02.2020 - 08.2020
- Conducted check-in process
- Maintained files and bookkeeping of essential files
- Generated reports pertaining to occupancy and revenue
- Cultivated professional relationships with guests
- Ensured customer retention
- Answered calls and documented messages
- Greeted visitors and answered general questions
- Handled the payment process
Front Desk Receptionist
Northside: Ankle & Foot Surgeon of North GA
06.2019 - 11.2019
- Answered calls and provided appropriate information
- Scheduled and confirmed patient appointments
- Complied with HIPAA guidelines according to company policy
- Facilitated communication with various departments
- Processed monthly invoices on a standard billing cycle
- Updated account information in company’s intra-system
- Greeted visitors and answered general questions.
Patient Intake Coordinator
Fresenius Medical Care
07.2015 - 05.2019
- Complied with HIPAA guidelines according to company policy
- Answered calls and provided appropriate information
- Operated a multi-line telephone system
- Answered up to 60+ calls per day in a fast-paced environment
- Coordinated between patients and healthcare professionals
- Ensured customer satisfaction
Front Desk
Towne & Country Vet
05.2015 - 07.2015
- Implemented process improvements to reduce workloads
- Secured callback efficiency
- Fielded customer complaints/queries
- Fast-tracked appropriate resolutions to foster customer service
- Reviewed and entered data of daily visits and appointments
- Processed financial transactions.
Education
Diploma -
Lassiter Highschool
05.2013
Skills
- Recording keeping
- Billing
- Invoicing
- Customer management
- Call center experience
- Data management
- Report writing
- Time management
- Zoom
- Ring Central
- Teams
- Google Suite
- Microsoft Office Suite
- NetSuite
- Java
- ECube Financials/Clinicals
- Kronos/Trinet
- ServSuite
- Client retention
- Zendesk
- Case management
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Video Client Care Specialist
Spectrio
02.2023 - 03.2025
Customer Service Representative
Critter Control
09.2022 - 02.2023
Outside Sales Specialist
MissQuito Mosquito Control
04.2022 - 09.2022
Fulfillment Specialist/Rental Coordinator
BigRentz Inc.
06.2021 - 02.2022
Patient Account Representative
Fresenius Medical Care
09.2020 - 01.2021
Front Desk Receptionist
GA Physical Therapy & Sports Medicine
02.2020 - 08.2020
Front Desk Receptionist
Northside: Ankle & Foot Surgeon of North GA
06.2019 - 11.2019
Patient Intake Coordinator
Fresenius Medical Care
07.2015 - 05.2019
Front Desk
Towne & Country Vet
05.2015 - 07.2015
Diploma -
Lassiter Highschool
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