Rachel Beasenburg
Young Harris
Summary
Customer Service Professional with 2+ years of experience in remote customer support, client relations, and problem resolution. Adept at handling inquiries via phone, email, and chat, ensuring seamless customer experiences in fast-paced environments. Skilled in CRM systems, customer engagement strategies, and cross-functional collaboration. Known for strong communication, multitasking, and a proactive approach to customer needs.
Overview
5
5
years of professional experience
Work History
Video Client Care Specialist
Spectrio
02.2023 - 03.2025
- Responded to client inquiries via email, phone, and chat, ensuring timely and professional communication.
- Maintained accurate CRM records and client data for seamless interactions.
- Resolved customer concerns with a proactive and empathetic approach, enhancing satisfaction and retention.
- Assisted in scheduling and coordinating internal communication for customer-related issues.
Customer Service Representative
Critter Control
09.2022 - 02.2023
- Provided customer support by answering inquiries and guiding clients through service options.
- Scheduled appointments and coordinated field visits for inspections.
- Maintained meticulous records to ensure accurate client tracking.
Outside Sales Specialist
MissQuito Mosquito Control
04.2022 - 09.2022
- Engaged with clients to assess service needs and provide tailored solutions.
- Managed client accounts, conducted follow-ups, and ensured customer satisfaction.
Fulfillment Specialist/Rental Coordinator
BigRentz Inc.
06.2021 - 02.2022
- Managed incoming inquiries and processed requests through a CRM system.
- Collaborated with suppliers and clients to ensure seamless service delivery.
- Coordinated scheduling and logistics for customer orders.
Patient Account Representative
Fresenius Medical Care
09.2020 - 01.2021
- Compiled precise financial data into billing documents.
- Performed collaborative problem-solving to ensure accuracy in billing.
- Evaluated outstanding financial documents.
- Spearheaded initiatives to reclaim outstanding payments from insurance companies.
Education
Diploma -
Lassiter Highschool
Skills
✔ Customer Service & Relationship Management
✔ Conflict Resolution & Problem-Solving
✔ CRM Systems & Data Entry (Salesforce, Zendesk, Netsuite)
✔ Email, Chat, and Phone Support
✔ Multitasking & Prioritization in Remote Settings
✔ Microsoft Office & Google Workspace
✔ Scheduling & Interview Coordination
Software
Microsoft Office Suite: Word, Excel, PowerPoint
Timeline
Video Client Care Specialist
Spectrio
02.2023 - 03.2025
Customer Service Representative
Critter Control
09.2022 - 02.2023
Outside Sales Specialist
MissQuito Mosquito Control
04.2022 - 09.2022
Fulfillment Specialist/Rental Coordinator
BigRentz Inc.
06.2021 - 02.2022
Patient Account Representative
Fresenius Medical Care
09.2020 - 01.2021
Diploma -
Lassiter Highschool
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