Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Briggs

Project Operations Specialist
Atlanta

Summary

Dynamic and results-focused with proven success supporting C-suite executives and senior leadership. Brings extensive experience in high-level administrative support, project management, and cross-functional coordination. Known for exceptional organizational skills, proactive problem solving, superior communication skills, and the ability to anticipate needs to enable focus on strategic priorities. Skilled in managing calendars, travel logistics, confidential communications, and cross-departmental projects. Passionate about creating efficiency, fostering strong relationships, and serving as a trusted partner.

Overview

12
12
years of professional experience

Work History

Assistant Account Director

Benson Integrated Marketing Solutions
04.2023 - 05.2023
  • Served as primary point of contact for newly contracted clients, leading end-to-end implementation from initiation to completion.
  • Acted as liaison between clients and internal teams to ensure timely, high-quality deliverables.
  • Coordinated cross-functional teams, translated client needs into actionable plans, and proactively identified and resolved risks.
  • Monitored feedback and metrics to drive process improvements and enhance overall client experience.

Technology Services Program Manager

Benson Integrated Marketing Solutions
02.2015 - 09.2018
  • Oversaw the delivery of complex technology programs including support of technology users, template development, and optimization of software to meet business requirements.
  • Provided leadership and expertise to deliver programs and initiatives on schedule and within budget.
  • Managed internal Help Desk for PACE technology and worked with users to build hands on knowledge of PACE and other software tools.
  • Worked with Manager of Training to develop comprehensive systems training.
  • Assisted the Manager of Technology Services in identifying program capabilities and efficiencies.
  • Communicated relevant information, monitored systems integration activities and advised Manager of Technology Services regarding deviations in plans and resource adjustments.

Client Services Leadership Team - Temporary

Benson Integrated Marketing Solutions
06.2015 - 09.2015
  • Appointed to 4-person leadership team to oversee reorganization of client services department.
  • Short-term initiatives included daily operations analysis and departmental audits to determine inefficiencies in operational turn times, internal and external service level expectations, and internal training deficiencies.
  • Performed daily audits and submitted weekly audit analysis reports to CEO, Operations Leaders, and executive team for review.
  • Provided ad hoc support to a team of approximately fifty client services personnel, including 7 Account Directors.

Executive Assistant to CEO

Benson Integrated Marketing Solutions
02.2015 - 06.2015
  • Provided high-level administrative support to CEO and executive team by conducting research, preparing statistical reports, handling information requests, and managing projects.
  • Performed clerical functions such as preparing correspondence, coordinating travel, scheduling meetings and agenda preparation.
  • Provided ad hoc support to various internal departments.
  • Demonstrated speed and efficiency in task completion, rapid understanding of project needs, and a versatile and adaptable work style, resulting in rapid exposure to various business practices across all internal departments.

Office Manager / Executive Assistant

Prophet Brand Strategy
12.2014 - 02.2015
  • Provided dedicated administrative support to senior level executive including travel coordination, calendar management and scheduling.
  • Provided ad hoc support to the office team, manage company contact database, handle meeting logistics including catering and document production, prepare and submit expense reports and manage office budgets.

Executive Assistant

Glenn M. Wall, Attorney-at-Law
05.2014 - 12.2014
  • Provided administrative and business support to senior attorney.
  • Oversaw all daily office functions including scheduling client meetings, calendar management, answering phones, maintaining client database, account management and client billing and collection.
  • Prepared various legal documents and correspondences and assisted in monitoring contracts for signatures.

Implementations Coordinator

Renew Digital
09.2011 - 05.2014
  • Led project planning and execution for dental imaging device installations, managing logistics, travel, and cross-functional coordination.
  • Acted as primary client contact pre- and post-installation, ensuring smooth transitions and high satisfaction.
  • Oversaw installation team operations, hiring, and training.
  • Handled purchasing, database management, and billing support.
  • Developed and implemented key processes to streamline a growing startup environment.

Education

Bachelor of Arts - Psychology

Georgia Southern University
Savannah, GA

Skills

    Executive & Administrative Support

    Project & Program Management

    Client & Stakeholder Relationship Management

    Cross-Functional Coordination & Operations

    Process Improvement & Implementation

    Team Leadership & Training

Timeline

Assistant Account Director

Benson Integrated Marketing Solutions
04.2023 - 05.2023

Client Services Leadership Team - Temporary

Benson Integrated Marketing Solutions
06.2015 - 09.2015

Technology Services Program Manager

Benson Integrated Marketing Solutions
02.2015 - 09.2018

Executive Assistant to CEO

Benson Integrated Marketing Solutions
02.2015 - 06.2015

Office Manager / Executive Assistant

Prophet Brand Strategy
12.2014 - 02.2015

Executive Assistant

Glenn M. Wall, Attorney-at-Law
05.2014 - 12.2014

Implementations Coordinator

Renew Digital
09.2011 - 05.2014

Bachelor of Arts - Psychology

Georgia Southern University

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Rachel BriggsProject Operations Specialist