Rachel Cope
Bethlehem
Summary
Sales consultant with over 6 years of experience in the telecommunications industry, excelling at boosting conversion rates and enhancing customer retention through tailored service plans and effective troubleshooting. Demonstrates strong skills in customer service, communication, and inventory management, with a proven track record of driving subscription sign-ups and resolving connectivity challenges. Eager to leverage extensive sales expertise and innovative strategies to deliver exceptional results in future roles.
Overview
17
17
years of professional experience
Work History
Sales Consultant
XFINITY Store by Comcast
Norcross
09.2021 - 10.2024
- Responsible for assisting customers with Xfinity products and services. Help customers with paying bills and also understanding their bills.
- • Open/Closing the store. Advise clients on advanced service plans, mitigate tech issues, and significantly boost conversion rates.
- Diagnose connectivity challenges for higher-tier services, delivering effective fixes, and reinforcing client trust.
- Collaborate with the team to cross-sell digital add-ons, tailoring proposals to evolving needs, and enhancing retention.
- Directed tailored Xfinity consultations, refining service matching, and boosting subscription sign-ups with clear impact.
Sales Representative
T-Mobile
Norcross
12.2017 - 12.2021
- Assisted customers in purchasing and billing, resolving issues efficiently.
- Enhanced customer satisfaction through effective problem-solving.
- Utilized strong communication skills to address account concerns.
- Achieved measurable improvements in customer service metrics.
- Collaborated with team to streamline service processes.
Front Desk/Kids Club Attendant
LA Fitness
Duluth
08.2018 - 04.2019
- Answer phone calls
- Collect payments
- Watch the kids when parents are working out
Store Manager
Little Caesars
Duluth
11.2010 - 05.2018
- Managed staff
- Open/closed store
- Cash register
- Phone calls
- Checked Inventory wkly
- Placed supply orders
Stable Hand
Three springs
Trenton
05.2007 - 12.2008
- Animal care
- Feed, and groomed each horse
- Cleaned out stalls
- Answered calls
Education
Bachelor's degree - Healthcare Administration
University of Phoenix
Phoenix, AZ05.2024
Certificate - Medical records
University of Phoenix
Norcross, GA05.2024
High school -
Three springs
Trenton, AL01.2008
High school diploma -
Parkview High School
Lilburn, GA05.2007
Skills
- Customer Service
- Money Management
- Inventory Management
- Waitress
- Food Handling
- Animal Care
- Front desk
- Cash handling
- Sales
- Organizational skills
- Communication skills
- Management
- Store management
- Microsoft Word
- Time management
- Retail sales
- Sales management
- Windows
- Microsoft Powerpoint
Personal Information
Authorized To Work: US
Timeline
Sales Consultant
XFINITY Store by Comcast
09.2021 - 10.2024
Front Desk/Kids Club Attendant
LA Fitness
08.2018 - 04.2019
Sales Representative
T-Mobile
12.2017 - 12.2021
Store Manager
Little Caesars
11.2010 - 05.2018
Stable Hand
Three springs
05.2007 - 12.2008
Bachelor's degree - Healthcare Administration
University of Phoenix
Certificate - Medical records
University of Phoenix
High school -
Three springs
High school diploma -
Parkview High School