Rachel Harris
Waycross,GA
Summary
Compassionate Case Manager with expertise in client advocacy and service coordination. Proven ability to manage multiple priorities while fostering client progress toward goals. Strong knowledge of relevant services and professionals, ensuring effective support tailored to individual needs.
Overview
12
12
years of professional experience
Work History
Economic Support Specialist
Ware County DFCS
05.2024 - 01.2025
- Ensured compliance with state regulations while assessing client eligibility for assistance.
- Processed applications for food assistance, Medicaid, and cash aid accurately.
- Facilitated resource access by collaborating with community organizations for clients.
- Conducted interviews to identify client needs and provided tailored support solutions.
- Maintained case records meticulously, upholding data integrity and confidentiality standards.
Substitute Teacher
Educational Staffing Solutions
08.2021 - 01.2023
- Enhanced student engagement by developing and implementing diverse lesson plans.
- Maintained positive learning environment through effective classroom management strategies.
- Customized instructional materials for diverse learning styles and student needs.
- Ensured consistent education by collaborating extensively with full-time teachers.
- Reinforced core concepts by following established classroom plans meticulously.
Intake Clerk
Concerted Services
10.2016 - 03.2018
- Ensured timely service delivery by processing accurate client intake forms.
- Enhanced customer satisfaction by assisting clients with application procedures.
- Maintained confidentiality by managing client records per regulatory standards.
- Streamlined communication between clients and service providers for faster responses.
- Handled high-volume inbound calls efficiently and professionally.
Customer Service Representative
Enhanced Recovery Company
05.2013 - 08.2015
- Enhanced customer satisfaction by resolving inquiries through effective communication.
- Executed account updates and payment arrangements using company software systems.
- Facilitated training for new representatives on best customer interaction practices.
- Collaborated with team to improve service delivery and customer satisfaction.
- Performed various call center duties in a fast-paced environment.
Education
High School Diploma -
Ware County High School
Waycross, GA05-2011
Skills
- Customer service and assistance
- Caseload management
- Application processing
- Data Entry and Administrative Tasks
- Confidentiality and Compliance
Timeline
Economic Support Specialist
Ware County DFCS
05.2024 - 01.2025
Substitute Teacher
Educational Staffing Solutions
08.2021 - 01.2023
Intake Clerk
Concerted Services
10.2016 - 03.2018
Customer Service Representative
Enhanced Recovery Company
05.2013 - 08.2015
High School Diploma -
Ware County High School