Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Klingman

Newnan

Summary

High performing business leader with proven track record in entrepreneurial and W2 positions. History of meeting customer needs and exceeding business goals through forward thinking, ingenuity, team building, and adaptability.

Overview

16
16
years of professional experience

Work History

Sole Proprietor

Rachel Lynne Wellness
06.2020 - Current
  • Performed all client facing and back office responsibilities.
  • Grew from 0-50 participants by developing and hosting online 60 day Mindset and Lifestyle group.
  • Elevated client performance through original content, curriculum, group and 1:1 coaching.
  • Increased brand visibility by consulting with and providing motivational speaking for business leaders and teams via conference calls and social media.
  • Optimized results and expanded service menu through continuing education.


Store Manager

The Good Feet Store
02.2024 - 04.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in personalized fittings, product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and led from the front by doing what I expected of my team.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Built and grew a high performing team that led our district and franchise.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Participated in social media and network news media to expand brand awareness.
  • Planned and executed in store events
  • Developed sponsorship and professional networking partnerships.
  • Held tv and radio interviews to expand brand awareness.
  • Increased profitability through exceptional client experiences that elevated sales, referrals, and retention.


Store Manager

Victoria's Secret & PINK
03.2018 - 03.2020
  • Drove top-line sales through SWOT and category sales analysis, hiring, coaching and developing teams, performance management, leading sales floor, working closely with district and home office partners.
  • Maximized customer experience and productivity by setting store schedules that supported forecasted traffic, employee strengths and service requirements.
  • Transformed 2 underperforming stores into nationally recognized brand leaders.
  • Generated consistency and growth by conducting frequent observations, performance reviews, performance improvement plans, and store meetings for 44 associates and leaders.
  • Developed leaders and backfill within their areas of responsibility by acting as content expert in all aspects of store and training team for cross category competence.
  • Cultivated engaging experiences, customer and employee loyalty through strong issue resolution and dynamic communication skills.

Business Manager

Lancome USA And Von Maur
08.2017 - 03.2018
  • Exceeded LY results by 200% through effective observations, coaching, creating campaigns, and communicating initiatives with Lancome and Von Maur executives.
  • Increased traffic, conversion and DPT through compelling visual merchandising, coaching to and demonstrating productive behaviors.
  • Elevated team culture by training for excellence in sales, service, product knowledge, payment processing, register balancing, bank orders, merchandising, and inventory.
  • Cultivated and strengthened internal and external relationships using strong issue resolution and dynamic communication skills.

Merchandising Manager

Victoria's Secret & PINK
01.2017 - 08.2017
  • Determined merchandising direction by analyzing business results and customer trends.
  • Increased shipment efficiency and floor plan accuracy.
  • Trained and managed team of 20 associates in shipment processing, back room organization, replenishment, stock rotation, inventory, shrink reduction, visual marketing and merchandising.
  • Optimized store displays and appearance to deliver engaging and memorable shopping experiences that increased traffic and sales through attention to detail and strategic floor setting.
  • Assisted Store Manager with payroll, scheduling, customer service and sales training.
  • Traveled to support other district stores with floor setting and sales.

Sole Proprietor

Thrive Bodywork And Wellness
04.2009 - 08.2016
  • Increased customer acquisition and retention through networking, social marketing, and public speaking.
  • Grew clientele by consulting with patients to discuss current complaints, habits, and goals.
  • Scheduled appointments, answered phones, greeted clients, processed payments, created client service tickets, prepared and managed patient files.
  • Achieved optimal, sustainable results by educating patients on restorative and preventive practices.
  • Enhanced patient outcomes by conferring with interdisciplinary providers
  • Improved delivery of care by researching industry innovations and emerging techniques.

Education

Psychology

Clarks Summit University
Clarks Summit, PA

Reflexology Therapy

Iowa College of Natural Health
Ankeny, IA

Health, Psychology, Sociology, Communications

Hawkeye Community College
Waterloo, IA

EFT/TFT, Mindfulness, Life Coaching

Priority Academy

Skills

  • Business Acumen
  • Strategic Planning
  • Leadership
  • SWOT Analysis
  • Communication
  • Adaptability
  • Critical Thinking
  • Relationship Building
  • Sales
  • Customer Service
  • Merchandising
  • Medical Terminology

Timeline

Store Manager

The Good Feet Store
02.2024 - 04.2025

Sole Proprietor

Rachel Lynne Wellness
06.2020 - Current

Store Manager

Victoria's Secret & PINK
03.2018 - 03.2020

Business Manager

Lancome USA And Von Maur
08.2017 - 03.2018

Merchandising Manager

Victoria's Secret & PINK
01.2017 - 08.2017

Sole Proprietor

Thrive Bodywork And Wellness
04.2009 - 08.2016

Psychology

Clarks Summit University

Reflexology Therapy

Iowa College of Natural Health

Health, Psychology, Sociology, Communications

Hawkeye Community College

EFT/TFT, Mindfulness, Life Coaching

Priority Academy

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