Rachel McGrew
Odum
Summary
Experienced and compassionate coordinator and manager with a strong ability to meet the needs of patients, while streamlining processes for both patients and the team. Possessing extensive knowledge of healthcare services, various levels of care, financial options, and insurance coverage. Able to navigate complex systems to ensure optimal care. Recognized for a positive and collaborative approach in working with care team members. Consistently strives to find innovative solutions that benefit both patients and the organization.
Overview
10
10
years of professional experience
Work History
General Manager
Southern Sheds and Mobile Home Parts
04.2024 - Current
- Oversee daily store operations to ensure efficiency and smooth functioning
- Hire, train, and onboard new employees
- Create employee schedules and manage labor costs
- Foster a positive and motivating work environment
- Prepare regular reports for upper management or ownership on the store's performance
- Track and manage stock turnover to minimize waste and loss
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Admissions Director
Sears Coastal Nursing & Rehab/Gracemore Nursing & Rehab
01.2022 - 04.2024
- Review all patient referrals, and respond to referring facilities in a timely manner
- Verify patient eligibility including insurance benefits
- Complete admission paperwork with patients or their responsible party before admission
- Collect any financial documentation /advanced directives needed and have them reviewed before admission
- Coordinate with Hospitals to receive/ approve patient orders in a timely manner
- Coordinate with nursing and housekeeping staff to prepare for each admission
- Schedule and lead all tours of both facilities
- Coordinate marketing events and order all marketing material/ advertisements
- Maintain updated bed ability and facility services information
- Maintain knowledge of Medicare and Medicaid regulations
- Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts
- Handle inquiries from hospitals, families, etc
- Managed admissions department employees and office functions.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
Treatment Coordinator
Imagix Dental
01.2018 - 01.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Performed in team leader capacity and organized all treatment and placement activities.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk
Kwon Pediatric Dentistry
01.2015 - 01.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Demonstrated expertise in using advanced dental equipment properly, ensuring accurate diagnostics and effective treatments.
- Streamlined office workflow by effectively managing appointments and scheduling followups.
- Collaborated with insurance companies to verify coverage details and expedite claim processing for patients.
Education
High School Diploma -
Mill Creek High School
01.2014
Medical Billing and Coding Certification -
American Academy of Professional Coders
03.2025
Freshman Year - pre business hospitality
Georgia State University
01.2015
Skills
- Effective Communication Skills
- Critical Thinking Skills
- In-Depth Understanding of Insurance Policies
- Collaborative Teamwork
- Data Entry
- Detail-Oriented Approach
- Time Management Proficiency
- Effective Leadership
- Budget management
- Employee training
- Inventory management
- Customer relationship management
Timeline
General Manager
Southern Sheds and Mobile Home Parts
04.2024 - Current
Admissions Director
Sears Coastal Nursing & Rehab/Gracemore Nursing & Rehab
01.2022 - 04.2024
Treatment Coordinator
Imagix Dental
01.2018 - 01.2022
Front Desk
Kwon Pediatric Dentistry
01.2015 - 01.2018
Medical Billing and Coding Certification -
American Academy of Professional Coders
Freshman Year - pre business hospitality
Georgia State University
High School Diploma -
Mill Creek High School
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