Rachel Mitchell
Manchester,MI
Summary
Detail-oriented Administrative Assistant with a strong commitment to organization and effective communication, dedicated to supporting leadership and optimizing office efficiency. Proven track record in delivering exceptional customer and peer support while managing multiple tasks and resolving challenges. A proactive approach ensures continuous improvement in productivity and workflow processes.
Overview
8
8
years of professional experience
Work History
Patient Account Specialist
Wellstar Roosevelt Specialty
WarmSprings GA
07.2024 - Current
- Overseeing daily operations as well as ensuring compliance. Providing exceptional customer service.
- Managing patient accounts from verification of insurance details to processing and handling billing inquiries
- Maintaining accurate patient records,ensuring compliance with HIPAA regulations and patient privacy
- Submitting insurance authorizations to various payers, including Medicare,Medicaid and private insurers, guaranteeing compliance with regulations and accuracy
- Assisting Director of Admissions with any data entry/ revising reports
- Admitting patients into Epic System,. delivering personalized service to patients and family members
Administrative Assistant
Warm Springs Medical Center
Warm Springs, GA
01.2023 - 07.2024
- Providing essential support to Administration to ensure smooth office operations.
- Proficiency in Microsoft Office Suite, Data entry, Scheduling Software and Client management software.
- Maintaining organized files
- Managing/ Ordering all needed office supplies
- Arranging appointments for Administration and Patients
- Communicating with a variety of stakeholders, responding to emails and relaying messages accurately and professionally
- Assisting with planning, coordination and follow up tasks
- Scheduling and Calendar Coordination
- Sustaining confidential records
- Coordinated schedulings to enhance workflow efficiency.
Vocational Assessment Paraprofessional
Roosevelt Warm Springs
01.2018 - 01.2023
- Coordinated schedules and appointments for medical staff and patients, optimizing workflow efficiency.
- Organized and detail-oriented with a strong work ethic.
- Providing daily oversight for office operations
- Assisting with presentations and meeting materials
- Collaborated with Admin to implement behavior management strategies, enhancing classroom dynamics.
- Monitoring student progress, providing feedback and encouragement to promote engagement and motivation, and reporting to administration
- Assisted in administering assessments, ensuring adherence to guidelines for accurate results reporting to Admin
- Attending staff meetings ,documenting the preceding and taking meeting minutes
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - undefined
Manchester High School
Manchester, GA01-2009
Skills
- Use/ Knowledge Microsoft/Excel
- Health Care Insurance Processing
- Team Collaboration
- Problem-solving
- Administrative Support
- Time Management
- Confidentiality and Discretion
- Organization
- Excellent Customer Service
- Verbal and written communication
- HIPAA compliance
- Data Entry
- Effective communication
Timeline
Patient Account Specialist
Wellstar Roosevelt Specialty
07.2024 - Current
Administrative Assistant
Warm Springs Medical Center
01.2023 - 07.2024
Vocational Assessment Paraprofessional
Roosevelt Warm Springs
01.2018 - 01.2023
Diploma - undefined
Manchester High School