Summary

Overview

Work History

Education

Skills

Timeline

Mary Scruggs

Harlem

Summary

At Columbia County Sheriff's Office, excelled as a Communication Officer by spearheading inter-agency collaborations during crises, enhancing caller satisfaction through empathetic service, and mentoring new staff. Demonstrated exceptional critical thinking and computer skills, significantly contributing to team efficiency and performance metrics without exceeding a 55-word limit.

Overview

21

21

years of professional experience

Work History

Communication Officer

Columbia County Sheriff's Office

02.2004 - Current

Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Increased caller satisfaction with empathetic listening and effective problem-solving skills.
Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
Promoted a positive work environment by fostering collaboration among colleagues and encouraging open communication channels within the team.
Evaluated employee progress and provided constructive feedback, resulting in stronger communication practices within the organization.
Documented training provided and validated accurate allocation of budgeted time.
Trained and mentored several new personnel hired to fill dispatch roles.

Education

High School Diploma -

Evans High School

Evans, GA

Skills

Works Well Under Pressure
Critical thinking
Computer skills

Teamwork and collaboration
Data entry proficiency
Customer service

Timeline

Communication Officer

Columbia County Sheriff's Office

02.2004 - Current

High School Diploma -

Evans High School