Rachel Payne
Winder
Summary
I have developed strong organizational and data management skills in fast-paced pharmaceutical environment. I am bringing experience in managing detailed records and ensuring accuracy under pressure. I have an extensive history with handling phone calls.
I am personable and dedicated with a keen eye for detail and a proactive approach. I possess foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. I am committed to ensuring accurate medication dispensing.
I am known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. I am reliable, results-driven, and focused on delivering high-quality patient care.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Genoa Pharmacy
12.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Pharmacy Technician
CVS Pharmacy
03.2015 - 10.2019
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assistant Manager
Dollar General
08.2013 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma - Forensics/agriculture
Flowery Branch High School
Flowery Branch, GASkills
- Can complete PA’s
- Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Processing payments
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Insurance claim processing software
- Confidentiality practices
- Insurance processing
Timeline
Pharmacy Technician
Genoa Pharmacy
12.2019 - Current
Pharmacy Technician
CVS Pharmacy
03.2015 - 10.2019
Assistant Manager
Dollar General
08.2013 - 04.2015
High School Diploma - Forensics/agriculture
Flowery Branch High School
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