Rachel Russell
Mableton
Summary
Dedicated customer service professional with over 10 years of experience in food, retail, and leasing sectors. Demonstrates exceptional conflict resolution skills, adept at managing escalated situations while fostering teamwork and collaboration. Proven ability to handle funds accurately, ensuring compliance with financial regulations and enhancing operational efficiency. Committed to building strong customer relationships to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
ATL Best Wings
Mableton
08.2024 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered phone calls to assist customers with questions and orders.
Crew Member
ALDI
01.2023 - 01.2024
- Stocked groceries, clean the floor, take out trash, wipe down the belts, and cashier
Team Member
Bath and Body Works
01.2022 - 01.2023
- Stock merchandise, advertised our rewards program, help customers, and cashier
Merchant Selector
MSC Industrial Supply
01.2021 - 01.2022
- I would pick items from walking the aisles to using an order picker machine, even helped packing with packing orders
Bookseller
Barnes and Noble
01.2021 - 01.2022
- I helped customers look for what they needed, helped with the café, come up with themes for the windows, and picked orders for customers and shipped them out
Leasing Specialist
Class Leasing
01.2023
- Worked with properties that needed help with leasing
- Helping out the property manager by calling old leads, new leads to see if they would come in for a tour and lease out apartments
- I would also give tours, make flyers or pet cards on Canva and spread the word using social media
Ticket Scanner
Live Nation
01.2022
- I would scan tickets of each person, even help with security checks to make sure nothing that was not allowed in was going into the venue during concerts
- Helped customers find their seats
Education
Associate Degree - Nursing
Tillamook Community College
Tillamook, OR01.2020
Associate Degree - Nursing
Dalton State College
Dalton, GA01.2018
High School -
Pebblebrook High School
Mableton, GA01.2015
Associate of Applied Science - Legal Studies
Point University
Waterbury, CTSkills
- Fluent in Spanish
- Fluent in Korean
- Familiar with programs such as MAXLeases
- Yardi
- Microsoft Word
- Excel
- Customer service
- Cash handling
- Team collaboration
- Property leasing
- Customer relations
- Problem resolution
- Time management
Websites
Online Properties
Link to other online properties: Portfolio/Website/Blog
Timeline
Cashier
ATL Best Wings
08.2024 - Current
Crew Member
ALDI
01.2023 - 01.2024
Leasing Specialist
Class Leasing
01.2023
Team Member
Bath and Body Works
01.2022 - 01.2023
Ticket Scanner
Live Nation
01.2022
Merchant Selector
MSC Industrial Supply
01.2021 - 01.2022
Bookseller
Barnes and Noble
01.2021 - 01.2022
Associate Degree - Nursing
Tillamook Community College
Associate Degree - Nursing
Dalton State College
High School -
Pebblebrook High School
Associate of Applied Science - Legal Studies
Point University
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