Rachel Sturges
Cartersville
Summary
Dynamic New Patient Coordinator at Florida Cancer Specialists, recognized for enhancing patient satisfaction through efficient scheduling and meticulous record management. Proven ability to multitask and maintain strong organization, while training team members and ensuring timely referrals. Proficient in EPIC and committed to delivering compassionate patient care.
Overview
12
12
years of professional experience
Work History
New Patient Coordinator
Florida Cancer Specialists
04.2023 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Kept high average of performance evaluations.
- Trained team members on new patient policy and procedures
- Handle referrals timely and efficiently.
Triage Medical Assistant / Front Staff
Dan Gleffe MD Family Practice
04.2013 - 06.2020
- Reduced wait times for patients by maintaining an organized triage system that prioritized based on urgency levels.
- Cultivated strong relationships with colleagues across departments to foster a collaborative working environment conducive to efficient patient care delivery.
- Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
- Maintained a safe and sanitary work environment through strict adherence to infection control protocols and proper disposal of biohazardous waste.
- Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
- Maximized accuracy of insurance verification processes by thoroughly reviewing coverage details before submitting claims.
- Collected, arranged, and input information into database system. Including referrals and Prior Authorizations.
Education
Bachelor of Science - Oncology Data Specialist
University of Cincinnati
Cincinnati, OH01-2025
Skills
- Strong organization
- Multitasking
- Attention to detail
- Medical terminology
- Patient records management
- Scheduling
- Proficient in EPIC, ONCO, EXCEL, WORD POWERPOINT
- Medical data collection
- Reliability
- Data entry
Timeline
New Patient Coordinator
Florida Cancer Specialists
04.2023 - Current
Triage Medical Assistant / Front Staff
Dan Gleffe MD Family Practice
04.2013 - 06.2020
Bachelor of Science - Oncology Data Specialist
University of Cincinnati
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