Rachel Wallace
Blue Ridge
Summary
Dynamic Bartender Shift Manager with proven expertise in customer service and upselling strategies, honed at Iron Horse Tavern and Sportstime 2. Excelled in fostering patron loyalty and managing high-profile events, demonstrating outstanding relationship building and financial accountability. Trained teams, enhancing service quality and efficiency. Driven professional with background in high-energy bar environment, looking to transition into new field. Developed skills in leadership, team management, and customer service. Eager to apply these transferable skills to make meaningful impact in new role.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Iron Horse Tavern
04.2021 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Bartender Shift Manager
Sportstime 2
08.2018 - 03.2021
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Server Trainer
Kuzans
03.2013 - 09.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
No Degree -
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Collins Hill High School
Suwanee, GA05-2008
Skills
- Upselling strategies
- Promotions and events
- Outgoing personality
- Customer service expertise
- Collaboration and teamwork
- Relationship building
- Reliable and responsible
- Excellent judgment
Timeline
Bartender Shift Manager
Iron Horse Tavern
04.2021 - 06.2024
Bartender Shift Manager
Sportstime 2
08.2018 - 03.2021
Server Trainer
Kuzans
03.2013 - 09.2018
No Degree -
Kennesaw State University
High School Diploma -
Collins Hill High School
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