Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Will

Greensboro

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Audiologist Assistant

Atlanta Hearing Associates
10.2024 - Current
  • Educated patients and families on the proper use and maintenance of hearing aids, leading to improved device performance and user satisfaction.
  • Established trust with diverse patient populations through effective communication techniques tailored to individual needs.
  • Participated in ongoing professional development opportunities to maintain current knowledge of best practices within the field of audiology.
  • Increased clinic efficiency by streamlining appointment scheduling and record-keeping processes.
  • Provided compassionate support to patients experiencing emotional stress related to their hearing loss journey.
  • Regularly updated patient records, ensuring accuracy and accessibility for future appointments or referrals.
  • Optimized clinic workflow by proactively addressing equipment maintenance needs, reducing downtime and increasing productivity.

Customer Service Representative

The Farmers Bank
04.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Collaborated with other departments to drive continuous improvement initiatives throughout the organization.
  • Developed strong relationships with clients, resulting in increased retention rates and business opportunities.
  • Acted as a liaison between the team and senior leadership, effectively communicating the team''s accomplishments and challenges while also advocating for necessary resources or support.
  • Worked closely alongside upper-level management when creating quarterly reports which were used to track overall branch success against pre-determined goals and milestones.
  • Monitored market trends to identify potential investment opportunities for clients'' portfolios.

Customer Service

Publix Super Markets Inc
05.2011 - 10.2021
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Answered client queries and complaints to provide strong customer service.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Optimized organizational efficiency by mentoring personnel on customer service protocols.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

Education

Highschool Diploma

Manatee High School
Bradenton, FL
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations

Timeline

Audiologist Assistant

Atlanta Hearing Associates
10.2024 - Current

Customer Service Representative

The Farmers Bank
04.2021 - 03.2024

Customer Service

Publix Super Markets Inc
05.2011 - 10.2021

Highschool Diploma

Manatee High School

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Rachel Will